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- research-articleJune 2024
Trans-centered moderation: Trans technology creators and centering transness in platform and community governance
FAccT '24: Proceedings of the 2024 ACM Conference on Fairness, Accountability, and TransparencyJune 2024, Pages 326–336https://doi.org/10.1145/3630106.3658909Mainstream platforms’ content moderation systems typically employ generalized “one-size-fits-all” approaches, intended to serve both general and marginalized users. Thus, transgender people must often create their own technologies and moderation systems ...
- ArticleOctober 2023
Pricing Models for Digital Renting Platforms
Computer Performance Engineering and Stochastic ModellingJun 2023, Pages 139–153https://doi.org/10.1007/978-3-031-43185-2_10AbstractThis paper considers different pricing models for a platform based rental system, such as Airbnb. A linear model is assumed for the demand response to price, and existence and uniqueness conditions for Nash equilibria are obtained. The Stackelberg ...
- research-articleOctober 2023
Information Disclosure and Promotion Policy Design for Platforms
Management Science (MANS), Volume 69, Issue 10October 2023, Pages 5883–5903https://doi.org/10.1287/mnsc.2023.4677We consider a platform facilitating trade between sellers and buyers with the objective of maximizing consumer surplus. Even though in many such marketplaces, prices are set by revenue-maximizing sellers, platforms can influence prices through (i) price-...
- research-articleMay 2023
Negative externality on service level across priority classes: Evidence from a radiology workflow platform
Journal of Operations Management (WILEY-JOM), Volume 69, Issue 8December 2023, Pages 1257–1281https://doi.org/10.1002/joom.1252AbstractWe study the potential negative impact of imbalanced compensation schemes on firm performance. We analyze data from a radiology workflow platform that connects off‐site radiologists with hospitals. These radiologists select tasks from a common ...
Highlights- It has been studied that salaried hospital radiologists working on emergency images tend to sequence images to minimize their work queue. However, the advent of new radiology workflow platforms that aggregate images from multiple hospitals, ...
- research-articleMay 2023
Anchored Inferential Learning: Platform-Specific Uncertainty, Venture Capital Investments by the Platform Owner, and the Impact on Complementors
Organization Science (INFORMS-ORGS), Volume 34, Issue 3May-June 2023, Pages 1027–1050https://doi.org/10.1287/orsc.2022.1607Platform owners increasingly make corporate venture capital investments in complementors (e.g., app developers) to stimulate value creation, a practice we refer to as platform venture capital (PVC). Interested in the implications of PVC for other ...
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- research-articleApril 2023
Marketplace Leakage
Management Science (MANS), Volume 70, Issue 3March 2024, Pages 1529–1553https://doi.org/10.1287/mnsc.2023.4757A key issue for the design of online marketplaces is addressing leakage. Buyers may use the marketplace to discover a seller or to obtain certain conveniences, but the seller may then want to take transactions off the marketplace to avoid transaction ...
- short-paperApril 2023
Towards a History of Finnish and Swedish Game Industry Platforms
FDG '23: Proceedings of the 18th International Conference on the Foundations of Digital GamesApril 2023, Article No.: 57, Pages 1–4https://doi.org/10.1145/3582437.3587214This paper looks at the history of game industry platforms in Finland and Sweden between 1979 and 2020 via 745 games. Both are relatively small countries where developers perform exceptionally well in a global market context. Developers and games ...
- research-articleMarch 2023
Superstar Exclusivity in Two-Sided Markets
Management Science (MANS), Volume 70, Issue 2February 2024, Pages 991–1011https://doi.org/10.1287/mnsc.2023.4720In most platform environments, the exclusive provision of premium content from leading creators (superstars) is used as a strategy to boost user participation and secure a competitive edge vis-à-vis rivals. In this article, we study the impact of ...
- research-articleJanuary 2023
Revenue Management in Crowdfunding
Manufacturing & Service Operations Management (INFORMS-MSOM), Volume 25, Issue 1January-February 2023, Pages 200–217https://doi.org/10.1287/msom.2022.1147Problem definition: We study the optimal design of crowdfunding campaigns and develop a model that maximizes revenue for a given crowdfunding campaign by optimizing both the pledge level sought from donors and the duration of the campaign. Academic/...
- research-articleJanuary 2023
Engage Students in News Writing
Procedia Computer Science (PROCS), Volume 219, Issue C2023, Pages 999–1005https://doi.org/10.1016/j.procs.2023.01.377AbstractThe technologies evolution impacts how information is produced and consumed by users. Nonetheless, with the spread of information content available on most online news platforms, the misinformation increases alongside the less credible content. In ...
- research-articleNovember 2022Honorable Mention
Hostile Ecologies: Navigating the Barriers to Community-Led Innovation
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 443, Pages 1–26https://doi.org/10.1145/3555544This paper describes how the contemporary technology innovation ecology is hostile to community-driven design. These hostilities are important to understand if we want to intervene in the policy landscape of technology innovation to support viable ...
- research-articleNovember 2022
Paying Attention to the Algorithm Behind the Curtain: Bringing Transparency to YouTube's Demonetization Algorithms
- Arun Dunna,
- Katherine A. Keith,
- Ethan Zuckerman,
- Narseo Vallina-Rodriguez,
- Brendan O'Connor,
- Rishab Nithyanand
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 318, Pages 1–31https://doi.org/10.1145/3555209YouTube has long been a top-choice destination for independent video content creators to share their work. A large part of YouTube's appeal is owed to its practice of sharing advertising revenue with qualifying content creators through the YouTube ...
- research-articleNovember 2022
The Cop In Your Neighbor's Doorbell: Amazon Ring and the Spread of Participatory Mass Surveillance
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 400, Pages 1–47https://doi.org/10.1145/3555125Consumer surveillance products such as 'smart' doorbell cameras are an already-pervasive phenomenon in the U.S. These devices are marketed as personal and community security tools that allow users to answer their front door remotely, record "suspicious ...
- research-articleNovember 2022
Platform-mediated Markets, Online Freelance Workers and Deconstructed Identities
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 367, Pages 1–24https://doi.org/10.1145/3555092We advance the concept of deconstructed identity to explain how online workers' identities are being reshaped, diminished and controlled by digital labor platforms. We focus on online freelance workers and contribute to contemporary conceptualizations ...
- research-articleOctober 2022
The Potentials of Dynamic Platform Modelling in Public Administration
CEEeGov '22: Proceedings of the Central and Eastern European eDem and eGov DaysSeptember 2022, Pages 153–158https://doi.org/10.1145/3551504.3551553The objective of this paper is to show how system dynamics modelling can be applied to simulate the behavior of information communication technology based platforms to formulate and validate strategies or development policies of these platforms in the ...
- research-articleOctober 2022
Experts, Knowledge Making, and Disaster Across Twitter
SIGDOC '22: Proceedings of the 40th ACM International Conference on Design of CommunicationOctober 2022, Pages 9–14https://doi.org/10.1145/3513130.3558972During times of disaster, experts can use social media platforms to locate data, validate information, and share community knowledge. Situating our research within a current global crisis, the Russia-Ukraine War, we examine the symbolic-analytic work of ...
- research-articleJuly 2022
The Creator Economy: Managing Ecosystem Supply, Revenue Sharing, and Platform Design
Management Science (MANS), Volume 68, Issue 7July 2022, Pages 5233–5251https://doi.org/10.1287/mnsc.2021.4126Many digital platforms give users a bundle of goods sourced from numerous creators, generate revenue through consumption of these goods, and motivate creators by sharing of revenue. This paper studies the platform’s design choices and creators’ ...
- research-articleMay 2022
In Cloud We Trust? Co-opting Occupational Gatekeepers to Produce Normalized Trust in Platform-Mediated Interorganizational Relationships
Organization Science (INFORMS-ORGS), Volume 33, Issue 3May-June 2022, Pages 1188–1211https://doi.org/10.1287/orsc.2021.1469Interorganizational trust plays an important role in facilitating business relationships, especially for the organizational adoption of new services. Prior research suggests that interorganizational trust develops when the trustor has adequate confidence ...
- research-articleMarch 2022
An analysis of operating efficiency and policy implications in last‐mile transportation following Amazon's integration
Journal of Operations Management (WILEY-JOM), Volume 69, Issue 1January 2023, Pages 9–35https://doi.org/10.1002/joom.1172AbstractWe examine how Amazon's decision to vertically integrate its retail platform and last‐mile delivery operations can lead to anti‐competitive outcomes as a result of a deterioration in the operating efficiency in the routes served by a last‐mile ...
Highlights- Our analysis of Amazon's decision to vertically integrate its retail platform and last‐mile delivery operations shows significant adverse effects on the operating efficiency across service areas with last‐mile transportation routes.
- The negative ...
- research-articleJanuary 2022
A preference-based comparison of select over-the-top video streaming platforms with picture fuzzy information
International Journal of Communication Networks and Distributed Systems (IJCNDS), Volume 28, Issue 42022, Pages 414–458https://doi.org/10.1504/ijcnds.2022.123872Over the last few decades, the media industry has witnessed a paradigm shift. Gradually, with massive developments in information and telecommunication technology, the over-the-top (OTT) platforms have emerged as a widely accepted substitute for ...