A non-parametric linear programming-based data envelopment analysis (DEA) has been broadly applied in many sectors to measure the performance of decision-making units (DMUs). Basic DEA models such as CCR and BCC can bifurcate the DMUs into efficient and ...

Recently, the restaurant industry attempts to introduce service robot for efficient management. We conducted a survey research to investigate the expectations of restaurant robot service between customers and employees. It was found that customers and ...

This research is conducted in the Sederhana Restaurant network that use the system based on profit sharing among stakeholders with a ratio of the number 10: 7: 3 for employees, investors and brand holder respectively. Nowadays the restaurant network is ...

Today, with the emergence of various business review sites such as Yelp, Trip Advisor, and Zomato, people can write reviews and provide an assessment (often as 1-5 score rating). The success of a business on the crowd-sourced review platform has taken ...

As part of an undergraduate research experience, two restaurants on the University of Mary Washington campus were simulated to determine how to decrease wait times. Dining halls on college campuses across the US have a similar problem when dealing with ...

Online reviews greatly impact consumers' purchasing decisions. A slight difference in a business' rating on a review website can significantly change the company's bottom line in some cases. By the same token, review websites are often targeted by ...

Food is a necessity of life for all, and is a source of entertainment to many. Due to poor design of menu-presentation system in restaurants, be it online or manual, often people are forced to select dishes, without properly being informed about whether ...