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- short-paperJuly 2021
LS-DST: Long and Sparse Dialogue State Tracking with Smart History Collector in Insurance Marketing
SIGIR '21: Proceedings of the 44th International ACM SIGIR Conference on Research and Development in Information RetrievalJuly 2021, Pages 1960–1964https://doi.org/10.1145/3404835.3463058Different from traditional task-oriented and open-domain dialogue systems, insurance agents aim to engage customers for helping them satisfy specific demands and emotional companionship. As a result, customer-to-agent dialogues are usually very long, and ...