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- research-articleJuly 2023
Designing Voice-First Ambient Interfaces to Support Aging in Place
- Andrea Cuadra,
- Jessica Bethune,
- Rony Krell,
- Alexa Lempel,
- Katrin Hänsel,
- Armin Shahrokni,
- Deborah Estrin,
- Nicola Dell
DIS '23: Proceedings of the 2023 ACM Designing Interactive Systems ConferenceJuly 2023, Pages 2189–2205https://doi.org/10.1145/3563657.3596104We focus on the stories of five older adults who became voice assistant users through our study, and with whom we speculated about future interfaces through two design probes, one for health data reporting and one for positive reminiscing. We delivered ...
- research-articleNovember 2022
Understanding How to Administer Voice Surveys through Smart Speakers
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 548, Pages 1–32https://doi.org/10.1145/3555606Smart speakers have become exceedingly popular and entered many people's homes due to their ability to engage users with natural conversations. Researchers have also looked into using smart speakers as an interface to collect self-reported health data ...
- research-articleNovember 2022
Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 302, Pages 1–31https://doi.org/10.1145/3555193Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important ...
- research-articleJune 2023
Hey Google, Help Doing My Homework: Surveying Voice Interactive Systems
Voice assistant devices, such as Google Home™ and Amazon Echo™, are at the forefront of natural voice interaction and natural language search through the removal of any graphical user interface (GUI). This user experience study is one of the first to ...
- articleJuly 2022
Forecasting the Diffusion of Smart Speakers in the Indian Market Using Bass, Gompertz, and Logistic Models
Information Resources Management Journal (IRMJ), Volume 35, Issue 3Jul 2022, Pages 1–20https://doi.org/10.4018/IRMJ.304452Forecasting the diffusion of new products in an emerging market is important yet challenging due to a lack of historical data. Managers often resort to inefficient forecasting practices to understand diffusion and to stay ahead of the competition. Our ...
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- research-articleMay 2022
ALEXA VERSUS ALEXA: Controlling Smart Speakers by Self-Issuing Voice Commands
ASIA CCS '22: Proceedings of the 2022 ACM on Asia Conference on Computer and Communications SecurityMay 2022, Pages 1064–1078https://doi.org/10.1145/3488932.3497766We present ALEXA VERSUS ALEXA (AvA), a novel attack that leverages audio files containing voice commands and audio reproduction methods in an offensive fashion, to gain control of Amazon Echo devices for a prolonged amount of time. AvA leverages the ...
- research-articleApril 2022
Supporting the Design of Smart Speakers to Foster a Sense of Ownership in Asian Indian Families
CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing SystemsApril 2022, Article No.: 167, Pages 1–15https://doi.org/10.1145/3491102.3517680Smart speakers are increasingly being adopted by families in the U.S. In many cases, a smart speaker is shared by family members, which might make the sense of ownership uncertain. Through a diary and interview-based study with 20 Asian Indian parents ...
- research-articleApril 2022
What Could Possibly Go Wrong When Interacting with Proactive Smart Speakers? A Case Study Using an ESM Application
CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing SystemsApril 2022, Article No.: 276, Pages 1–15https://doi.org/10.1145/3491102.3517432Voice user interfaces (VUIs) have made their way into people’s daily lives, from voice assistants to smart speakers. Although VUIs typically just react to direct user commands, increasingly, they incorporate elements of proactive behaviors. In ...
- research-articleApril 2022
The Last Decade of HCI Research on Children and Voice-based Conversational Agents
- Radhika Garg,
- Hua Cui,
- Spencer Seligson,
- Bo Zhang,
- Martin Porcheron,
- Leigh Clark,
- Benjamin R. Cowan,
- Erin Beneteau
CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing SystemsApril 2022, Article No.: 149, Pages 1–19https://doi.org/10.1145/3491102.3502016Voice-based Conversational Agents (CAs) are increasingly being used by children. Through a review of 38 research papers, this work maps trends, themes, and methods of empirical research on children and CAs in HCI research over the last decade. A ...
- research-articleApril 2022
Measuring Alexa Skill Privacy Practices across Three Years
WWW '22: Proceedings of the ACM Web Conference 2022April 2022, Pages 670–680https://doi.org/10.1145/3485447.3512289Smart Voice Assistants are transforming the way users interact with technology. This transformation is mostly fostered by the proliferation of voice-driven applications (called skills) offered by third-party developers through an online market. We see ...
- research-articleOctober 2021
Understanding Families' Non-/Use Practices and Choices: The Case of Smart Speakers and Smart Interactive Toys
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 5, Issue CSCW2Article No.: 295, Pages 1–26https://doi.org/10.1145/3476036Over the past few years, in-home smart technologies have dramatically increased and changed. This paper aims to investigate how families of different socioeconomic status use or forgo the use of smart devices, specifically smart speakers and smart ...
- short-paperSeptember 2021
Deep Learning Meets Private Talk: Conversational AI Can Predict Speaker Traits by Eavesdropping for Only 30 Seconds
MuC '21: Proceedings of Mensch und Computer 2021September 2021, Pages 547–551https://doi.org/10.1145/3473856.3474012Conversational AI such as smart speakers placed in home environments can accidentally activate and record people’s talk for a short time. What can such devices learn about people by listening in on ongoing conversations? Taking two commonly used speaker ...
MegaMind: a platform for security & privacy extensions for voice assistants
MobiSys '21: Proceedings of the 19th Annual International Conference on Mobile Systems, Applications, and ServicesJune 2021, Pages 109–121https://doi.org/10.1145/3458864.3467962Voice assistants raise serious security and privacy concerns because they use always-on microphones in sensitive locations (e.g., inside a home) and send audio recordings to the cloud for processing. The cloud transcribes these recordings and interprets ...
- research-articleApril 2021Honorable Mention
Two Cases for Traces: A Theoretical Framing of Mediated Joint Activity
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 5, Issue CSCW1Article No.: 190, Pages 1–28https://doi.org/10.1145/3449289In this paper we activate theoretical principles for HCI and CSCW in analysis and design of collaborative technologies. We critically evaluate theoretical principles about how technologies mediate collaborative activities through two empirical cases ...
- research-articleApril 2021
Owning and Sharing: Privacy Perceptions of Smart Speaker Users
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 5, Issue CSCW1Article No.: 45, Pages 1–29https://doi.org/10.1145/3449119Intelligent personal assistants (IPA), such as Amazon Alexa and Google Assistant, are becoming increasingly present in multi-user households leading to questions about privacy and consent, particularly for those who do not directly own the device they ...
- research-articleOctober 2020
It's Good to Chat?: Evaluation and Design Guidelines for Combining Open-Domain Social Conversation with Task-Based Dialogue in Intelligent Buildings
IVA '20: Proceedings of the 20th ACM International Conference on Intelligent Virtual AgentsOctober 2020, Article No.: 24, Pages 1–8https://doi.org/10.1145/3383652.3423889We present and evaluate a deployed conversational AI system that acts as a host of a working public building on a university campus. The system combines open-domain social chat with task-based conversation regarding navigation in the building, live ...
- research-articleSeptember 2020Best Paper
Use of Intelligent Voice Assistants by Older Adults with Low Technology Use
ACM Transactions on Computer-Human Interaction (TOCHI), Volume 27, Issue 4Article No.: 31, Pages 1–27https://doi.org/10.1145/3373759Voice assistants embodied in smart speakers (e.g., Amazon Echo, Google Home) enable voice-based interaction that does not necessarily rely on expertise with mobile or desktop computing. Hence, these voice assistants offer new opportunities to different ...
- research-articleFebruary 2021
Designing Everyday Conversational Agents for Managing Health and Wellness: A Study of Alexa Skills Reviews
PervasiveHealth '20: Proceedings of the 14th EAI International Conference on Pervasive Computing Technologies for HealthcareMay 2020, Pages 50–61https://doi.org/10.1145/3421937.3422024Conversational agents have been developed for supporting a wide array of areas, including autonomous vehicles, decision making, and health behavior change. In the last few years, conversational agents increasingly became available as everyday ...
- research-articleApril 2020
Digital Ventriloquism: Giving Voice to Everyday Objects
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing SystemsApril 2020, Pages 1–10https://doi.org/10.1145/3313831.3376503Smart speakers with voice agents are becoming increasingly common. However, the agent's voice always emanates from the device, even when that information is contextually and spatially relevant elsewhere. Digital Ventriloquism allows smart speakers to ...
- research-articleApril 2020
Soundr: Head Position and Orientation Prediction Using a Microphone Array
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing SystemsApril 2020, Pages 1–12https://doi.org/10.1145/3313831.3376427Although state-of-the-art smart speakers can hear a user's speech, unlike a human assistant these devices cannot figure out users' verbal references based on their head location and orientation. Soundr presents a novel interaction technique that ...