Abstract
After a short introduction to the concept of automation and computer based systems, chapter 2 presents the the concepts of Electronic Performance Support Systems (EPSS). Chapter 3 specifically discusses process-centered EPSS and their realization in software engineering and office automation. Different attitudes and requirements are pointed out. Chapter 4 argues that computer support makes it necessary to extend Scheer’s Y (well-known in the CIM-area) to accomodate additional granularity. This discussion is carried over into chapter 5 where we map the relevant processes of software engineering and office automation to the processes identified in the extended Y from chapter 4.
The research behind this paper was triggered and funded by Project P09372-PHY (‘CAD für CIM’) and P11824-TEC (‘Autonomer reaktiver Roboterarm’) of the Austrian Fond zur Förderung wissenschaftlicher Forschung
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Chroust, G. (2000). Electronic Performance Support Systems Challenges and Problems. In: Kopacek, P., Moreno-Díaz, R., Pichler, F. (eds) Computer Aided Systems Theory - EUROCAST’99. EUROCAST 1999. Lecture Notes in Computer Science, vol 1798. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10720123_34
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