Abstract
The improvement in efficiency of governmental administrative processes is a key to successful application of e-government. Workflow technology offers such a mean to realize automation of business processes. However, it is inappropriate to employ workflow technology alone for automating governmental processes that are typically of knowledge-intensive characteristics. In this paper, we study an approach of automating or semi-automating e-governmental processes by combining workflow technology and knowledge management, especially semantic web technology such as OWL, SWRL. The proposed approach can be classified into several parts: (1) The government processes are modeled using UML activity diagram with extended UML profiles. (2) The Problem-Solving-Method (PSM) tasks are represented with OWL-S. (3) The application ontology for applying for social security cards is developed in OWL. 4) Based on the proposed approach, the architecture of knowledge-driven e-governmental processes management system is presented and a prototype system is implemented using workflow engines, Jena and JESS.
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Yang, D., Tong, L., Ye, Y., Wu, H. (2006). Supporting Effective Operation of E-Governmental Services Through Workflow and Knowledge Management. In: Aberer, K., Peng, Z., Rundensteiner, E.A., Zhang, Y., Li, X. (eds) Web Information Systems – WISE 2006. WISE 2006. Lecture Notes in Computer Science, vol 4255. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11912873_13
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DOI: https://doi.org/10.1007/11912873_13
Publisher Name: Springer, Berlin, Heidelberg
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