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Theorizing About Socio-Technical Approaches to HCI

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Human Work Interaction Design. Designing Engaging Automation (HWID 2018)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 544))

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Abstract

In this paper, we theorize about Socio-Technical approaches to HCI. The Socio-Technical tradition indicates that looking at design only or mainly from a technical design side is insufficient to design systems for work and workers; instead the social and the technical need to be co-designed and contingent on characteristics of the context, the organisation, and its historical development. However, it also argued that this tradition does not provide enough handles for the design of interactive technologies for users. We present Socio-Technical HCI as a distinct field of knowledge outlining the Socio-Technical traditions where it is rooted, and illustrate these with three different conceptual frameworks that have been used to support the design, development, and evaluation of interactive systems. These frameworks are Cognitive Work Analysis, Human-Work Interaction Design, and Technological Frames. These frameworks are compared and analysed in terms of what are a balanced and comprehensive way to in address socio-technical, contextual, and design issues in HCI. It is argued why Human-Work Interaction Design is best placed to address these issues.

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Author information

Authors and Affiliations

  1. School of Computing and Engineering, University of West London, London, W5 5RF, UK

    José Abdelnour-Nocera

  2. M-ITI, Funchal, Portugal

    José Abdelnour-Nocera

  3. Department of Digitalization, Copenhagen Business School, Frederiksberg, Denmark

    Torkil Clemmensen

Authors
  1. José Abdelnour-Nocera
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  2. Torkil Clemmensen
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Corresponding author

Correspondence to José Abdelnour-Nocera .

Editor information

Editors and Affiliations

  1. University of Milan, Milan, Italy

    Barbara Rita Barricelli

  2. Aalto University, Aalto, Finland

    Virpi Roto

  3. Copenhagen Business School, Frederiksberg, Denmark

    Torkil Clemmensen

  4. Madeira Interactive Technologies Institute, Funchal, Portugal

    Pedro Campos

  5. Madeira Interactive Technologies Institute, Funchal, Portugal

    Arminda Lopes

  6. Madeira Interactive Technologies Institute, Funchal, Portugal

    Frederica Gonçalves

  7. University of West London, London, UK

    José Abdelnour-Nocera

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Abdelnour-Nocera, J., Clemmensen, T. (2019). Theorizing About Socio-Technical Approaches to HCI. In: Barricelli, B., et al. Human Work Interaction Design. Designing Engaging Automation. HWID 2018. IFIP Advances in Information and Communication Technology, vol 544. Springer, Cham. https://doi.org/10.1007/978-3-030-05297-3_17

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  • DOI: https://doi.org/10.1007/978-3-030-05297-3_17

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