Abstract
The Quality Function Deployment, was born in Japan around 1965 as a method to deploy functions forming quality and measurable parameters concerning products, service or processes based on user needs. QFD is normally used in business contexts by multidisciplinary teams that, after significant training, collaborate to compile and to interpret user requirements embedded in a matrix with characteristics and attributes. However, the design discipline is changing, along with methodologies, approaches, multidisciplinary teams and working practice. The rise of recent co-designed methodologies, flexible and holistic approaches in to design research lead to a decreased use of QFD among new designer generations. It has been noticed that when people are not adequately trained, and there is no opportunity to have face to face meetings, some methodological issues can arise while using QFD. The aim of this explorative work is to investigate the key factors that limit the use of QFD in the current multidisciplinary design research practice. A methodological literature review along with holistic experience fostered the development of a manifesto for a collaborative QFD methodology that stimulates collaborative multidisciplinary design research. This research impacts on developing a stimulating approach in to design research and practice, which shall be collaborative, inclusive, flexible, adaptable and open source, following the recent paradigms in cross-disciplines research practice.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Archer, L.B.: A view of the nature of the design research. In: Jacques, R., Powell, J.A. (eds.) Design: Science: Method, Guilford, Surrey. IPC Business Press Ltd., pp. 30–47 (1981)
Mincolelli, G.: Financed design research made by Universities: some considerations about the protection of results. In: How to Face the Scientific Communication Today. International Challenge and Digital Technology Impact on Research Outputs Dissemination. Firenze University Press, Firenze (2017)
Zallio, M., Berry, D.: Design and planned obsolescence a review of theories and approaches impacting on enabling technologies. Des. J. Int. J. Aspects Des. 20 (2017). In: Proceedings of the 12th European Academy of Design Conference, Design for Next, Sapienza University of Rome, 12–14 April 2017, pp. S3749–S3761 (2017)
Akao, Y.: Development history of quality function deployment. In: The Customer Driven Approach to Quality Planning and Deployment. Asian Productivity Organization, Minato, Tokyo (1994)
Akao, Y.: QFD: past, present, and future. In: Proceedings International Symposium on QFD 1997 (1997)
Hauser, J.R., Clausing, D.: The House of Quality. Harvard Business Review, May 1988 (2016)
Akao, Y.: QFD (Quality Function Deployment) - Integrating Customer Requirements into Product Design. Productivity Press, Portland (1990)
Akao, Y., Mizuno, S.: Quality Function Deployment, an approach to total quality control (1978)
Yoshizawa, T.: Origins and development of internationalization of QFD. In: Proceedings of the Sixth Symposium on QFD, Tokyo (1997)
Tadashi, O., Cristiano, J.J., White, C.C.: Comparison of QFD status in Japan and the U.S. In: Proceedings of the JSQC 25th Anniversary 52nd Research Presentations, 1 June (1996)
Maritan, D.: Practical Manual of Quality Function Deployment. Springer, Switzerland (2015)
Mincolelli, G., Marchi, M., Imbesi, S.: Inclusive design for ageing people and the Internet of Things: understanding needs, in advances in design for inclusion. In: Proceedings of the AHFE 2017 International Conference on Design for Inclusion, pp 98–108 Springer (2017)
Dètienne, F.: Collaborative design: managing task interdependencies and multiple perspectives. Interact. Comput. 18(1), 1–20 (2006)
Seiden, J., Gothelf, J.: Lean UX. O’Reilly Media, Inc. (2016)
Wang, L.H., Shen, W.M., Xie, H., Neelamkavil, J., Pardasani, A.: Collaborative conceptual design - state of the art and future trends. Comput. Aided Des. 34(13), 981–996 (2002)
Johnson-Lenz, P., Johnson-Lenz, T.: Post-mechanistic groupware primitives rhythms, boundaries, and containers. Int. J. Man Mach. Stud. 34, 395–417 (1991)
Bullen, C.V., Bennett, J.L.: Learning from user experience with groupware. In: Proceedings of the 1990 ACM Conference on Computer-Supported Cooperative Work (CSCW 1990). ACM, New York, NY, USA, pp. 291–302 (1990)
U.S. Department of Defense: The Dictionary of Military Terms. Skyhorse Publishing, NY (2009)
Detroit Collaborative Design Center (DCDC). http://www.dcdc-udm.org/about/design/
Shea, G.P., Guzzo, R.A.: Group effectiveness: what really matters. Sloan Manag. Rev. 28(3), 25–31 (1981)
Kvan, T.: Collaborative design: what is it? Autom. Constr. 9(4), 409–415 (2000)
D’Atri, A., De Marco, M., Casalino, N.: Interdisciplinary Aspects of Information Systems Studies, pp. 1–416. Springer, Germany (2000)
Mincolelli, G., Marchi, M., Chiari, L., Costanzo, A., Borelli, E., Mellone, S., Masotti, D., Paolini, G., Imbesi, S.: Inclusive design of wearable smart objects for older users: design principles for combining technical constraints and human factors. In: Advances in Design for Inclusion Proceedings of the AHFE 2018 International Conference on Design for Inclusion, 21–25 July 2018, Loews Sapphire Falls Resort at Universal Studios, Orlando, Florida, USA (2018)
ISO 13407: Human-centred design processes for interactive systems, ISO (1999)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Mincolelli, G., Imbesi, S., Zallio, M. (2020). Collaborative Quality Function Deployment. A Methodology for Enabling Co-design Research Practice. In: Di Bucchianico, G. (eds) Advances in Design for Inclusion. AHFE 2019. Advances in Intelligent Systems and Computing, vol 954. Springer, Cham. https://doi.org/10.1007/978-3-030-20444-0_9
Download citation
DOI: https://doi.org/10.1007/978-3-030-20444-0_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-20443-3
Online ISBN: 978-3-030-20444-0
eBook Packages: EngineeringEngineering (R0)