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Usability Assessment of a Jurisprudence System

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HCI in Business, Government and Organizations (HCII 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12783))

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Abstract

The development of a software application involves several challenges related to usability and these challenges need to be observed by the teams throughout the development process. The different forms of interaction, between users and the system, increasingly demand adaptation of human behavior. Thus, usability is an important issue, which depends on factors such as: the user, their characteristics and skills, the task that the user intends to perform, and also the context of use in which the user and the software are inserted. This paper presents a heuristic evaluation of the usability of a Jurisprudence system of the Brazilian Administrative Council for Economic Defense, using a set of 13 usability heuristics and 196 sub-heuristics. The evaluation allowed the experts to find some usability problems, mostly of small and medium severity. The evaluation results were passed on to the development team responsible for the software so that the improvements suggested by the evaluators were all implemented before the software was made available to the end-users.

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Notes

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    http://www.cade.gov.br/.

  2. 2.

    http://www.cade.gov.br/.

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Acknowledgments

The authors would like to thank the support of the Brazilian research, development and innovation agencies CAPES (grants 23038.007604/2014-69 FORTE and 88887.144009/2017-00 PROBRAL), CNPq (grants 312180/2019-5 PQ-2, BRICS2017-591 LargEWiN, and 465741/2014-2 INCT in Cybersecurity) and FAP-DF (grants 0193.001366/2016 UIoT and 0193.001365/2016 SSDDC), as well as the cooperation projects with the Ministry of the Economy (grants DIPLA 005/2016 and ENAP 083/2016), the Institutional Security Office of the Presidency of the Republic (grant ABIN 002/2017), the Administrative Council for Economic Defense (grant CADE 08700.000047/2019-14), and the General Attorney of the Union (grant AGU 697.935/2019).

Author information

Authors and Affiliations

  1. Department of Computer Science, University of Brasília (UnB), Brasília-DF, Brazil

    Edna Dias Canedo & Leomar Camargo de Souza

  2. National Science and Technology Institute on Cyber Security, Electrical Engineering Department, University of Brasília (UnB), Brasília-DF, Brazil

    Ana Paula Morais do Vale, Rafael Leite Patrão, Rogério Machado Gravina, Fábio Lúcio Lopes Mendonça & Rafael T. de Sousa Jr.

  3. General Coordination of Information Technology (CGTI), Administrative Council for Economic Defense (CADE), Brasília-DF, Brazil

    Vinicius Eloy dos Reis & Felipe Alberto Moreira Dias

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  1. Edna Dias Canedo
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  2. Ana Paula Morais do Vale
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  8. Fábio Lúcio Lopes Mendonça
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  9. Rafael T. de Sousa Jr.
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Correspondence to Edna Dias Canedo .

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  1. Missouri University of Science and Technology, Rolla, MO, USA

    Fiona Fui-Hoon Nah

  2. Missouri University of Science and Technology, Rolla, MO, USA

    Keng Siau

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Dias Canedo, E. et al. (2021). Usability Assessment of a Jurisprudence System. In: Nah, F.FH., Siau, K. (eds) HCI in Business, Government and Organizations. HCII 2021. Lecture Notes in Computer Science(), vol 12783. Springer, Cham. https://doi.org/10.1007/978-3-030-77750-0_31

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  • DOI: https://doi.org/10.1007/978-3-030-77750-0_31

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