Abstract
Having a deep insight of the international research progress in the field of service design is an inevitable requirement for the further development of service design industry. Based on 401 English articles on service design from the core collection database of Web of Science from 1999 to 2019, with the help of CiteSpace software, the research foundation, trend and frontier of service design are visually analyzed. The study found that: ① The research topics of service design cover a wide range of fields. They mainly falls into three groups: the origin of service design, the logic and method of service design, and the relationship between service design, enterprise and society. The logic and method of service design is the longest and most active knowledge group among them; ② From 2002 to 2011, the relationship between service design and perceived service quality is the frontier of research. From 2008 to 2014, the concept and application of service-oriented architecture is the frontier of research.
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Zhang, YW., Ding, W. (2021). The Foundation, Trend and Frontier of Service Design Research in English Literature. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Posters. HCII 2021. Communications in Computer and Information Science, vol 1419. Springer, Cham. https://doi.org/10.1007/978-3-030-78635-9_12
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DOI: https://doi.org/10.1007/978-3-030-78635-9_12
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