Abstract
To improve healthcare professionals’ health and wellbeing at work, many available effective treatments including meditation, and workplace intervention, have been developed. However, the utilisation of these interventions is still limited. Currently, various mobile health applications (mHealth Apps) exist to help a wide range of users with different occupational health issues, such as stress, anxiety, and burnout. Despite their advantages, post-download uptake of mHealth apps by end-users remains low. Some of the reasons for this are poor usability, irrelevant or missing user-desired features, and poor user experience. This review paper explores the usefulness of mHealth Apps for the early detection of occupational-related ill-health among healthcare workers. Science Direct, ACM Digital Library, IEEE Xplore, and SAGE Journal were searched comprehensively to identify relevant research articles. A total of 9546 reviewed papers were primarily identified through the systematic search on the databases. 2546 articles were removed from them, by duplication check on a RefWorks software. Titles and abstract screening of the remaining 126 led to 50 relevant articles being selected for full text screening. Of these 76 were excluded based on exclusion criteria. Finally, 19 articles were selected for a final inclusion to identify the relevant usefulness design goals, including usability, utility and user experience, deemed as critical for apps’ adoption and use. These goals include provide contextually relevant information, which is easy to understand for usability; support self-help guidance and in-depth knowledge for occupational health and wellbeing for utility: reinforced trust and perceived security in m-Health apps for user experience.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Hse.gov.uk.: Health and safety statistics (2021)
Rajgopal, T.: Mental well-being at the workplace. Indian J. Occup. Environ. Med. 14, 63–65 (2010). https://doi.org/10.4103/0019-5278.75691
New, long-standing cases of work-related ill health by type, 2019/20: The Labour Force Survey (LFS)
Ravalier, J.M., McVicar, A., Boichat, C.: Work stress in NHS employees: a mixed-methods study. Int. J. Environ. Res. Public Health 17, 6464 (2020). https://doi.org/10.3390/ijerph17186464
Solano Lopez, A.L.: Effectiveness of the mindfulness-based stress reduction program on blood pressure: a systematic review of literature. Worldviews Evid.-Based Nurs. 15, 344–352 (2018). https://doi.org/10.1111/wvn.12319
Alameddine, M., Dainty, K.N., Deber, R., Sibbald, W.J.B.: The intensive care unit work environment: current challenges and recommendations for the future. J. Crit. Care. 24, 243–248 (2009). https://doi.org/10.1016/j.jcrc.2008.03.038
Schnall, R., Higgins, T., Brown, W., Carballo-Dieguez, A., Bakken, S.: Trust, perceived risk, perceived ease of use and perceived usefulness as factors related to mHealth technology use. Stud. Health Technol. Inf. 216, 467–471 (2015)
Alsswey, A., Al-Samarraie, H.: Elderly users’ acceptance of mHealth user interface (UI) design-based culture: the moderator role of age. J. Multimodal User Interfaces 14(1), 49–59 (2019). https://doi.org/10.1007/s12193-019-00307-w
Nielsen, J.: Usability inspection methods. In: Conference Companion on Human Factors in Computing Systems, pp. 413–414 (1994)
Koufaris, M.: Applying the technology acceptance model and flow theory to online consumer behavior. Inf. Syst. Res. 13, 205–223 (2002). https://doi.org/10.1287/isre.13.2.205.83
MacDonald, C., Atwood, M.: What does it mean for a system to be useful?: an exploratory study of usefulness. Presented at the (2014). https://doi.org/10.1145/2598510.2598600
Aryana, B., Brewster, L., Abdelnour-Nocera, J.: Design for mobile mental health: an exploratory review (2018)
Yassaee, M., Mettler, T., Winter, R.: Principles for the design of digital occupational health systems. Inf. Organ. 29, 77–90 (2019). https://doi.org/10.1016/j.infoandorg.2019.04.005
Torquati, L., Kolbe-Alexander, T., Pavey, T., Leveritt, M.: Changing diet and physical activity in nurses: a pilot study and process evaluation highlighting challenges in workplace health promotion. J. Nutr. Educ. Behav. 50, 1015–1025 (2018). https://doi.org/10.1016/j.jneb.2017.12.001
Richert, J., Lippke, S., Ziegelmann, J.P.: Intervention-engagement and its role in the effectiveness of stage-matched interventions promoting physical exercise. Res. Sports Med. 19, 145–161 (2011). https://doi.org/10.1080/15438627.2011.583164
Torous, J., Nicholas, J., Larsen, M.E., Firth, J., Christensen, H.: Clinical review of user engagement with mental health smartphone apps: evidence, theory and improvements. Evid. Based Ment. Health 21, 116–119 (2018)
Rajan, J.V., et al.: Understanding the barriers to successful adoption and use of a mobile health information system in a community health center in São Paulo, Brazil: a cohort study. BMC Med. Inform. Decis. Mak. 16, 146 (2016). https://doi.org/10.1186/s12911-016-0385-1
Liew, M.S., Zhang, J., See, J., Ong, Y.L.: Usability challenges for health and wellness mobile apps: mixed-methods study among mHealth experts and consumers. JMIR Mhealth Uhealth 7, e12160 (2019). https://doi.org/10.2196/12160
Clemmensen, T., Hertzum, M., Abdelnour-Nocera, J.: Ordinary user experiences at work: a study of greenhouse growers. ACM Trans. Comput.-Hum. Interact. 27, 1–31 (2020). https://doi.org/10.1145/3386089
Chandrashekar, P.: Do mental health mobile apps work: evidence and recommendations for designing high-efficacy mental health mobile apps. mHealth 4, 6 (2018). https://doi.org/10.21037/mhealth.2018.03.02
Yen, P.-Y., Bakken, S.: Review of health information technology usability study methodologies. J. Am. Med. Inf. Assoc.: JAMIA 19, 413–422 (2012). https://doi.org/10.1136/amiajnl-2010-0000
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 IFIP International Federation for Information Processing
About this paper
Cite this paper
Yingta, N., Nocera, J.A., Brew, O., Rehman, I.U. (2021). A Systematic Review of Usefulness Design Goals of Occupational Mobile Health Apps for Healthcare Workers. In: Ardito, C., et al. Human-Computer Interaction – INTERACT 2021. INTERACT 2021. Lecture Notes in Computer Science(), vol 12936. Springer, Cham. https://doi.org/10.1007/978-3-030-85607-6_37
Download citation
DOI: https://doi.org/10.1007/978-3-030-85607-6_37
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-85606-9
Online ISBN: 978-3-030-85607-6
eBook Packages: Computer ScienceComputer Science (R0)
