Abstract
Digitalization is increasing in the construction industry. However, there are still challenges that may delay its progress, such as the heterogeneity in construction sites, complexity in its environment and the uniqueness of each construction project. To smoothen this progress, it is important to apply human-centric approaches when designing digitalization. The goal of this study was to understand how user experience (UX) goals could be utilized during the design thinking (DT) process when developing digital solutions to be used in a construction site. A case study approach was applied in studying this phenomenon. Based on the case study, it was seen that DT supports co-innovation in complex development projects. However, DT is not always one iterative process but can be more complex and include many parallel DT processes. The integration of UX goals to the DT process could provide a more systematic view to the development process and help to avoid a disconnection of parallel DT processes. The findings of this study can be used as guidance when applying UX goals during the DT process in complex project contexts.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Liu, H., Song, J., Wang, G.: A scientometric review of smart construction site in construction engineering and management: analysis and visualization. Sustainability 13(16) (2021)
Edirisinghe, R.: Digital skin of the construction site: smart sensor technologies towards the future smart construction site. Eng. Construct. Architect. Manage. (2019)
Brown, T.: Design thinking. Harv. Bus. Rev. 86(6), 84 (2008)
Dunne, D., Martin, R.: Design thinking and how it will change management education: an interview and discussion. Acad. Manage. Learn. Educ. 5(4), 512–523 (2006)
Efeoglu, A., Møller, C., Sérié, M., Boer, H.: Design thinking: characteristics and promises. In: Proceedings 14th International CINet Conference on Business Development and Co-creation, pp. 241–256. Continuous Innovation Network (2013)
Park, H., McKilligan, S.: A Systematic Literature Review for Human-Computer Interaction and Design Thinking Process Integration. In: Marcus, A., Wang, W. (eds.) DUXU 2018. LNCS, vol. 10918, pp. 725–740. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-91797-9_50
Institute of Design at Stanford Webpage: An Introduction to Design Thinking: Process Guide. https://web.stanford.edu/~mshanks/MichaelShanks/files/509554.pdf. Last accessed 12 Jan 2021
Kaasinen, E., et al.: Defining user experience goals to guide the design of industrial systems. Behav. Inform. Technol. 34(10), 976–991 (2015)
Hassenzahl, M.: The thing and I: understanding the relationship between user and product. In: Funology, vol. 2, pp. 301–313. Springer, Cham (2018)
Shove, E.: Users, technologies and expectations of comfort, cleanliness and convenience. Innov.: Eur. J. Soc. Sci. Res. 16(2), 193–206 (2003)
Fauquex, M., Goyal, S., Evequoz, F., Bocchi, Y.: Creating people-aware IoT applications by combining design thinking and user-centered design methods. In: IEEE 2nd World Forum on Internet of Things (WF-IoT), pp. 57–62. IEEE (2015)
de Paula, D.F., Menezes, B.H., Araújo, C.C.: Building a quality mobile application: a user-centered study focusing on design thinking, user experience and usability. In: International Conference of Design, User Experience, and Usability, pp. 313–322. Springer, Cham (2014)
Adikari, S., McDonald, C., Campbell, J.: Reframed contexts: design thinking for agile user experience design. In: International Conference of Design, User Experience, and Usability, pp. 3–12. Springer, Berlin, Heidelberg (2013)
Yin, R.K.: Case Study Research: Design and Methods, 5th edn. Sage Publications (2013)
KEKO Blossoming Building Ecosystem Project: https://kekoecosystem.com/. Last accessed 11 Jan 2021
Lappalainen, I., Aromaa, S.: The emergence of a platform innovation ecosystem in smart construction. In: ISPIM Connects Valencia – Reconnect, Rediscover, Reimagine. Proceedings, p. 110. LUT Scientific and Expertise Publications (2021)
Nuutinen, M., Lappalainen, I., Halttunen, M., Turtiainen, R., Kaasinen, E., Hyvärinen, J.: Tensions as drivers for co-innovating towards new digital business ecosystem. In: 21st International CINet Conference: Practising Continuous Innovation in Digital Ecosystems (2020)
Acknowledgments
The work was carried out in the KEKO project, funded by Business Finland and the project partners KONE, Nokia, YIT, Caverion, Halton, Netox, and VTT Technical Research Centre of Finland Ltd. The authors would like to thank the interviewees for participating in the study and the whole project group.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Aromaa, S., Lappalainen, I., Kaasinen, E., Öfversten, J. (2022). A Case Study—Applying a Design Thinking Process and User Experience Goals in Developing Solutions for a Smart Construction Site. In: Soares, M.M., Rosenzweig, E., Marcus, A. (eds) Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies. HCII 2022. Lecture Notes in Computer Science, vol 13323. Springer, Cham. https://doi.org/10.1007/978-3-031-05906-3_8
Download citation
DOI: https://doi.org/10.1007/978-3-031-05906-3_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-05905-6
Online ISBN: 978-3-031-05906-3
eBook Packages: Computer ScienceComputer Science (R0)