Abstract
A holistic design of person-related services, like care work, requires a combined vision, that takes into consideration the customer’s, as well as the care-giver’s, and the organizational perspective. This is especially important when agile and collaborative work-systems are being implemented in person-related service systems, as different perspectives - and therefore beliefs, needs and values of the people involved - are to be considered. This paper presents a new perspective on values that need to be mapped and shaped when agile work systems in care-giving services are being designed. As a result, it describes a transformational process that has, at its center, concrete collaboration and service values out of which practical implications and an organization (re-)design process is deduced. This leads to a value-driven transformational process that takes into account all aspects of an organization to sustainably develop person-related service systems and that challenges existing service management and design approaches.
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Acknowledgments
This research and development project are funded by the German Federal Ministry of Education and Research (BMBF) within the “Innovations for Tomorrow’s Production, Services, and Work” Program (funding number 02L18A182) and implemented by the Project Management Agency Karlsruhe (PTKA). The authors are responsible for the content of this publication.
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Römer, V., Friedrich, J., Zinke-Wehlmann, C., Wolf, R. (2022). Value Driven Transformation of Care Work – A Use Case. In: Camarinha-Matos, L.M., Ortiz, A., Boucher, X., Osório, A.L. (eds) Collaborative Networks in Digitalization and Society 5.0. PRO-VE 2022. IFIP Advances in Information and Communication Technology, vol 662. Springer, Cham. https://doi.org/10.1007/978-3-031-14844-6_44
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DOI: https://doi.org/10.1007/978-3-031-14844-6_44
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