Abstract
Smart service ecosystems (SSEs) struggle a lot with interoperability. Interoperability consists of many types but two are of interest in this paper: - (1) syntactic and semantic interoperability, and (2) organizational interoperability. While both have received a fair amount of attention in the literature, there’s little discussion on the alignment between (1) and (2), which we argue, is a key enabler of dynamic service integration in SSEs.
This paper explores the significance of (mis)alignment between (1) and (2), and the barriers to organizational interoperability in smart service ecosystems. The empirical data for the paper comes from an ongoing innovation project in Norway that aims to develop a smart, secure, and cost-effective home access solution for senior care homes in the municipality of Lillehammer. The empirical findings emphasize the significance of organizational contexts, and demonstrate in part, the theoretical limitations of the socio-technical systems approach when applied to the SSE perspective.
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Acknowledgment
The ioMt project is funded by the Regional Research Fund (RFF) Innlandet of Norway. Special thanks to the RFF Innlandet and the consortium working on the project including IKOMM AS, Eidsiva Bredbånd, KeyFree AS, Safe4 Security Group AS, HelseInn, Lillehammer Kommune, NTNU and Høgskolen i Innlandet.
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Mugurusi, G. et al. (2022). The Significance and Barriers to Organizational Interoperability in Smart Service Ecosystems: A Socio-technical Systems Approach. In: Kim, D.Y., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action. APMS 2022. IFIP Advances in Information and Communication Technology, vol 664. Springer, Cham. https://doi.org/10.1007/978-3-031-16411-8_31
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