Abstract
Conversational AI in the form of chatbots is likely to play an important role in modern business processes. In this paper a taxonomy was developed presenting which connections can be drawn between the domain of subject-oriented business process management (S-BPM) and Conversational AI - and whether they are valuable. This taxonomy consists of three major pillars. First, it was considered how chatbots can be expressed using S-BPM. Secondly, an automated specification of chatbots based on subject-oriented process models was examined. Lastly, the support of subject-oriented business process modeling via the guidance of chatbots was considered.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
Notes
- 1.
Further functionalities, such as a model check, are made possible via an add-in. The shapes, macros and the add-in are developed and maintained at the Institute for Information Management in Engineering (IMI) at KIT. The software is available for download here: https://subjective-me.jimdofree.com/visio-modelling/
- 2.
To clarify: In Fig. 5 the components of the bot are described as subjects but the bot - or rather the model - is considered to be an object.
- 3.
The content message “Process Model (bot specification)” could be a model like the one shown in Fig. 5
- 4.
See Table 1
- 5.
The project can be cloned and tested with: https://github.com/itsme-bigv/PassBot1/tree/unstoppableDialog.
- 6.
The library is being developed at the Institute of Information Management in Engineering (IMI) and can be integrated using the package manager nuget: https://www.nuget.org/packages/alps.net.api/
References
Becker, J., Kugeler, M., Rosemann, M.: Prozessmanagement. Springer, Heidelberg (2012)
Obermeier, S., Fischer, H., Fleischmann, A., Dirndorfer, M.: Geschäftsprozesse realisieren. Ein praxisorientierter Leitfaden von der Strategie bis zur Implementierung. Springer Vieweg, Wiesbaden (2014)
Fleischmann, A., Stary, C.: Whom to talk to? A stakeholder perspective on business process development. Univ. Access Inf. Soc. 11, 125–150 (2012). https://doi.org/10.1007/s10209-011-0236-x
Fleischmann, A., Borgert, S., Elstermann, M., Krenn, F., Singer, R.: An overview to S-BPM oriented tool suites. S-BPM One 30–31 (2017)
Gentsch, P.: Conversational AI: how (chat)bots will reshape the digital experience. In: Gentsch, P. (ed.) AI in Marketing, Sales and Service: How Marketers without a Data Science Degree can use AI, Big Data and Bots, pp. 81–125. Springer, Cham (2019). https://doi.org/10.1007/978-3-319-89957-2_4
Fleischmann, A., Schmidt, W., Singer, R., Seese, D. (eds.): S-BPM ONE 2010. CCIS, vol. 138. Springer, Heidelberg (2011). https://doi.org/10.1007/978-3-642-23135-3
Elstermann, M.: Proposal for using semantic technologies as a means to store and exchange subject-oriented process models. In: Proceedings of the 9th Conference on Subject-Oriented Business Process Management. ACM, New York (2017). https://doi.org/10.1145/3040565.3040573
Elstermann, M., Wolski, A., Fleischmann, A., Stary, C., Borgert, S.: The combined use of the web ontology language (OWL) and abstract state machines (ASM) for the definition of a specification language for business processes. In: Raschke, A., Riccobene, E., Schewe, K.-D. (eds.) Logic, Computation and Rigorous Methods. LNCS, vol. 12750, pp. 283–300. Springer, Cham (2021). https://doi.org/10.1007/978-3-030-76020-5_16
Elstermann, M.: Executing Strategic Product Planning - A Subject-Oriented Analysis and New Referential Process Model for IT-Tool Support and Agile Execution of Strategic Product Planning. KIT Scientific Publishing, Karlsruhe, Baden (2020)
Turing, A.M.: Computing machinery and intelligence. Mind 433–460 (1950). https://doi.org/10.1093/mind/LIX.236.433
Adamopoulou, E., Moussiades, L.: An overview of chatbot technology. In: Maglogiannis, I., Iliadis, L., Pimenidis, E. (eds.) AIAI 2020. IAICT, vol. 584, pp. 373–383. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-49186-4_31
Ram, A., et al.: Conversational AI: The Science Behind the Alexa Prize. Alexa.Prize.Proceedings (2018). https://developer.amazon.com/alexaprize/proceedings
Sürig, C.: Wo gehts denn lang? Entwickler.de (2017)
Intuz: A comprehensive guide on web application architecture (2021). https://www.intuz.com/guide-on-web-app-architecture#a
Galitsky, B.: Developing Enterprise Chatbots. Springer, Cham (2019)
Microsoft: Bot Framework SDK documentation (2021). https://docs.microsoft.com/de-de/azure/bot-service/index-bf-sdk?view=azure-bot-service-4.0
Microsoft: Bot Framework Composer Documentation (2021). https://docs.microsoft.com/en-us/composer/
López, A., Sànchez-Ferreres, J., Carmona, J., Padró, L.: From process models to chatbots. In: Giorgini, P., Weber, B. (eds.) CAiSE 2019. LNCS, vol. 11483, pp. 383–398. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-21290-2_24
Alman, A., Balder, K., Maggi, F., Aa, H.V.: Declo: A Chatbot for User-friendly Specification of Declarative Process Models BPM (2020)
Schmidt, W., Fleischmann, A., Gilbert, O.T.: Subjektorientiertes Geschäftsprozessmanagement. HMD 46, 52–62 (2009). https://doi.org/10.1007/BF03340343
Hoppenbrouwers, S., Rouwette, E.: A dialogue game for analysing group model building: framing collaborative modelling and its facilitation. Int. J. Organ. Des. Eng. 2(1), 19 (2012). https://doi.org/10.1504/IJODE.2012.045905
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Kurtz, V., Bönsch, J., Ovtcharova, J. (2022). Understanding and Harnessing the Potential of Conversational AI for S-BPM. In: Elstermann, M., Betz, S., Lederer, M. (eds) Subject-Oriented Business Process Management. Dynamic Digital Design of Everything – Designing or being designed?. S-BPM ONE 2022. Communications in Computer and Information Science, vol 1632. Springer, Cham. https://doi.org/10.1007/978-3-031-19704-8_3
Download citation
DOI: https://doi.org/10.1007/978-3-031-19704-8_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-19703-1
Online ISBN: 978-3-031-19704-8
eBook Packages: Computer ScienceComputer Science (R0)