Abstract
The new model of industry 4.0 boosts productivity in modern life, as an essential part of social and technological changes under the paradigm of smart cities. As a part of social changes, universities restructured their ability to trace internal processes through smart campuses, using Information and Communication Technologies and industrial improvement methodologies. Lean principles are used for process improvement through muda elimination and value generation in office tasks. This article introduces a Lean Office methodology for the admission process of incoming students in a public university in Mexico. Ishikawa and Pareto diagrams are applied to analyze and identify muda in the admission procedure, reducing the time delays in the admission form exchange subprocess.
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This work acknowledges Carlos Salvador Hernández Anzúrez of the Facultad de Ciencias Químicas e Ingeniería of Universidad Autónoma del Estado de Morelos (UAEM) for his participation in the development of the work.
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Peralta-Abarca, J.d.C., Moreno-Bernal, P., León-Hernández, V.A. (2023). Lean Office Approach for muda Identification in the Admission Process of University Students. In: Nesmachnow, S., Hernández Callejo, L. (eds) Smart Cities. ICSC-CITIES 2022. Communications in Computer and Information Science, vol 1706. Springer, Cham. https://doi.org/10.1007/978-3-031-28454-0_10
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