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Local Communities and Their Visitors: An Interaction Design Approach

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Design, User Experience, and Usability (HCII 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14030))

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Abstract

Digital age has changed the way we interact with space, allowing us to explore places all over the world without leaving home and to communicate with people instantly, regardless of distance. However, a lack of physical contact or experience of place can significantly contribute to the loss of local identity within a community and the absence of visitors. Interaction design can act significantly to promote localities, by enhancing interactions between human beings and environments (digital and non-digital). This paper aims to present opportunities for interaction design intervene in the context of a locality, by discussing how different design methods can be applied. Structured as a literature review, it revisits the main schools of thought and the scope of three different methods: persuasive techniques, design thinking and tangible interaction. It also proposes collaborative networks and connectivity as a possible focus of intervention, as the case study Route EN/N2 in Portugal suggests. We questioned whether a process that prioritizes comfort and human desires is the right practice when interaction design intervenes in territories. We also considered context mapping, facilitation techniques, and consequence anticipation, achievable through a humanity-centered design approach, as the most appropriate practices for achieving measures with greater long-term impact. This approach looks at humans not as individuals, but as part of a complex society with deep-rooted systems and issues of sustainability, inclusion, accessibility, and representation. Our goal is to promote understanding of interaction design as a behavior facilitator, able to generate new experiences for its participants and attract others, making a territory more understandable, attractive and memorable. Opening space for new interactive models, this paper analyzes the importance of creating new relationships and collaborations as a method of decoding and understanding a local community.

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Notes

  1. 1.

    In 1997, Ishii and his group published Tangible Bits: Beyond Pixels, a more comprehensive vision focused on using the physical world as a canvas and a means of manipulation. An interface capable of connecting data to physical artifacts and architectural surfaces, making bits tangible, and allowing for the creation of new and improved objects. Based on this work, a tangible user interface emerged – a new interface and new forms of interaction with the user interface. [37].

  2. 2.

    https://www.rotan2.pt.

  3. 3.

    The percentage of tourists in the city that year, compared to the total number of tourists.

  4. 4.

    The percentage of tourists in the city that year, compared to the total number of tourists.

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Acknowledgements

This work is financed by national funds through FCT - Fundação para a Ciência e a Tecnologia, I.P., under the Strategic Project with the references UIDB/04008/2020 and UIDP/04008/2020.

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Authors and Affiliations

  1. CIAUD, Research Centre for Architecture, Urbanism and Design, Lisbon School of Architecture, Universidade de Lisboa, Lisbon, Portugal

    Filipe Cruz & Marco Neves

  2. ITI/LARSyS, University of Lisbon, Lisbon, Portugal

    Marco Neves

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  1. Filipe Cruz
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  2. Marco Neves
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Correspondence to Filipe Cruz .

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  1. Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

  2. World Usability Day and Bubble Mountain Consulting, Newton Center, MA, USA

    Elizabeth Rosenzweig

  3. Southern University of Science and Technology – SUSTech, Shenzhen, China

    Marcelo M. Soares

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Cruz, F., Neves, M. (2023). Local Communities and Their Visitors: An Interaction Design Approach. In: Marcus, A., Rosenzweig, E., Soares, M.M. (eds) Design, User Experience, and Usability. HCII 2023. Lecture Notes in Computer Science, vol 14030. Springer, Cham. https://doi.org/10.1007/978-3-031-35699-5_8

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