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Drivers of Dissatisfaction with an Open Government Data Portal: A Critical Incident Technique Approach

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Electronic Government (EGOV 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14130))

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Abstract

Open government data (OGD) has emerged as a crucial aspect of digital transformation strategies, prompting many governments to establish national OGD portals to facilitate access to large amounts of public sector datasets. However, despite the OGD portals’ goal of serving as intermediaries between OGD producers and OGD users, they have faced numerous criticisms for their low use and failure to adequately meet users’ needs. The lack of consensus within the OGD community on the sources of dissatisfaction with the OGD portals and their negative impact on their use warrants a detailed examination of users’ dissatisfying experiences. Taking a user-centred perspective, I adopt a critical incident technique (CIT) approach to identify the drivers and sources of dissatisfaction with a national OGD portal. Based on my analysis, a descriptive model is proposed to help to comprehend the interrelations between three sources of dissatisfaction with the OGD portal and ten respective drivers: OGD production (i.e., development of high-quality datasets, completeness of the metadata), OGD distribution (i.e., accessibility of the datasets, organisation of the datasets, centralisation of the datasets, search engine, interface, visualisation), and OGD use (i.e., skills and knowledge, and added value).

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Author information

Authors and Affiliations

  1. Swiss Graduate School of Public Administration, University of Lausanne, Lausanne, Switzerland

    Alizée Francey

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  1. Alizée Francey
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Correspondence to Alizée Francey .

Editor information

Editors and Affiliations

  1. Linköping University, Linköping, Sweden

    Ida Lindgren

  2. Corvinus University of Budapest, Budapest, Hungary

    Csaba Csáki

  3. University of Macedonia, Thessaloniki, Greece

    Evangelos Kalampokis

  4. Delft University of Technology, Delft, The Netherlands

    Marijn Janssen

  5. University for Continuing Education Krems, Krems an der Donau, Austria

    Gabriela Viale Pereira

  6. Vienna University of Economics and Business, Vienna, Austria

    Shefali Virkar

  7. University of Macedonia, Thessaloniki, Greece

    Efthimios Tambouris

  8. Delft University of Technology, Delft, The Netherlands

    Anneke Zuiderwijk

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Francey, A. (2023). Drivers of Dissatisfaction with an Open Government Data Portal: A Critical Incident Technique Approach. In: Lindgren, I., et al. Electronic Government. EGOV 2023. Lecture Notes in Computer Science, vol 14130. Springer, Cham. https://doi.org/10.1007/978-3-031-41138-0_18

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  • DOI: https://doi.org/10.1007/978-3-031-41138-0_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-41137-3

  • Online ISBN: 978-3-031-41138-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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