Abstract
Collaboration tools are heavily used in work, education, and leisure. Yet, what makes a good collaboration tool is not well researched. This study focuses on what users expect of collaboration tools by investigating how they are used and which UX aspects are important to users when using them. In a survey, 184 participants described their use of collaboration tools and then rated the importance of 19 given UX aspects in their specific scenario. Results show that seven UX aspects are almost universally seen as most important. Additionally, five aspects seem to be especially relevant in specific usage domains. It is indicated that the context of use, especially the usage domain, influences which UX aspects are important to users. These results can be used by organisations as a guideline when selecting a collaboration tool suitable for their members in order to successfully adopt a tool.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Dasgupta, S., Granger, M., McGarry, N.: User acceptance of e-collaboration technology: an extension of the technology acceptance model. Group Decis. Negot. 11(2), 87–100 (2002). https://doi.org/10.1023/A:1015221710638
Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart. 13(3), 319 (1989). https://doi.org/10.2307/249008
De Klerk, J.J., Joubert, M., Mosca, H.F.: Is working from home the new workplace panacea? Lessons from the COVID-19 pandemic for the future world of work. SA J. Ind. Psychol. 47 (2021). https://doi.org/10.4102/sajip.v47i0.1883
Gatwood, J., Hohmeier, K., Kocak, M., Chisholm-Burns, M.: Acceptance of productivity software as a course management and collaboration tool among student pharmacists. Curr. Pharm. Teach. Learn. 13(4), 361–367 (2021). https://doi.org/10.1016/j.cptl.2020.11.019
Hassenzahl, M.: The effect of perceived hedonic quality on product appealingness. Int. J. Hum.-Comput. Interact. 13(4), 481–499 (2001). https://doi.org/10.1207/S15327590IJHC1304_07
Hinderks, A., Schrepp, M., Domínguez Mayo, F.J., Escalona, M.J., Thomaschewski, J.: Developing a UX KPI based on the user experience questionnaire. Comput. Stand. Interfaces 65, 38–44 (2019). https://doi.org/10.1016/j.csi.2019.01.007
Laugwitz, B., Schrepp, M., Held, T.: Konstruktion eines Fragebogens zur Messung der User Experience von Softwareprodukten. In: Heinecke, H., Paul, H. (eds.) Proceedings of the Mensch und Computer 2006, pp. 125–134. Oldenbourg Wissenschaftsverlag (2006). https://doi.org/10.1524/9783486841749.125
Meiners, A.L.: Which UX aspects are important for collaboration tools? Research protocol identifying important UX aspects influencing the user’s experience when using collaboration tools. Technical report, University of Applied Sciences Emden/Leer (2023). https://doi.org/10.13140/RG.2.2.21382.55361/1
Meiners, A.L., Kollmorgen, J., Schrepp, M., Thomaschewski, J.: Protocol: ranking of important UEQ+ factors for established products. Technical report, University of Applied Sciences Emden/Leer (2021). https://doi.org/10.13140/RG.2.2.34986.95688
Meiners, A.L., Kollmorgen, J., Schrepp, M., Thomaschewski, J.: Which UX aspects are important for a software product?: importance ratings of UX aspects for software products for measurement with the UEQ+. In: Mensch und Computer 2021, Ingolstadt, Germany, pp. 136–139. ACM (2021). https://doi.org/10.1145/3473856.3473997
Meiners, A.L., Schrepp, M., Hinderks, A., Thomaschewski, J.: A benchmark for the UEQ+ framework: construction of a simple tool to quickly interpret UEQ+ KPIs. Int. J. Interact. Multimedia Artif. Intell. (In Press) (2023). https://doi.org/10.9781/ijimai.2023.05.003
Newman, S.A., Ford, R.C.: Five steps to leading your team in the virtual COVID-19 workplace. Organ. Dyn. 50(1), 100802 (2021). https://doi.org/10.1016/j.orgdyn.2020.100802
Sauro, J., Lewis, J.R.: Quantifying the user experience: practical statistics for user research. Elsevier/Morgan Kaufmann, Amsterdam (2012)
Schrepp, M., Kollmorgen, J., Meiners, A.L., Hinderks, A., Winter, D., Thomaschewski, J.: On the importance of UX quality aspects for different product categories. In: International Journal of Interactive Multimedia and Artificial Intelligence, p. 15 (2023). https://doi.org/10.9781/ijimai.2023.03.001
Schrepp, M., Thomaschewski, J.: Design and validation of a framework for the creation of user experience questionnaires. Int. J. Interact. Multimedia Artif. Intell. 5(7), 88 (2019). https://doi.org/10.9781/ijimai.2019.06.006
Simsek Caglar, P., Roto, V., Vainio, T.: User experience research in the work context: maps, gaps and agenda. In: Proceedings of the ACM on Human-Computer Interaction, vol. 6, no. CSCW1, pp. 1–28 (2022). https://doi.org/10.1145/3512979
Tuch, A.N., Schaik, P.V., Hornbæk, K.: Leisure and work, good and bad: the role of activity domain and valence in modeling user experience. ACM Trans. Comput.-Hum. Interact. 23(6), 1–32 (2016). https://doi.org/10.1145/2994147
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Meiners, AL., Hinderks, A., Thomaschewski, J. (2023). Trust, Perspicuity, Efficiency: Important UX Aspects to Consider for the Successful Adoption of Collaboration Tools in Organisations. In: da Silva, H.P., Cipresso, P. (eds) Computer-Human Interaction Research and Applications. CHIRA 2023. Communications in Computer and Information Science, vol 1996. Springer, Cham. https://doi.org/10.1007/978-3-031-49425-3_9
Download citation
DOI: https://doi.org/10.1007/978-3-031-49425-3_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-49424-6
Online ISBN: 978-3-031-49425-3
eBook Packages: Computer ScienceComputer Science (R0)