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If Digital Tools are the Solution to Knowledge Transfer, What is the Problem?

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Decision Support Systems XIV. Human-Centric Group Decision, Negotiation and Decision Support Systems for Societal Transitions (ICDSST 2024)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 506))

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Abstract

This paper investigates the adequacy of using digital tools as a solution for knowledge transfer and especially for tacit knowledge transfer. Based on individual interpretations (sense-reading), tacit knowledge is more difficult to verbalize and transfer with information systems and digital tools. The expansion of such tools leads to a great risk of neglecting this type of knowledge which is, nevertheless, essential to decision-making and action.

In this article, we argue that the transfer of tacit knowledge through digital tools can be improved by understanding their actual tacit knowledge transfer potential and raising awareness on their limits. The efforts to adapt and use digital tools must consider the degree of knowledge tacitness and the role of people as knowledge brokers who facilitate the socialization between stakeholders to ensure common interpretations.

Indeed, digital tools supporting a social dimension significantly and positively affect tacit knowledge transfer when they ensure trust, reciprocity, and shared goals. Knowledge brokers, recognized for their role as intermediaries between different networks, can facilitate exchanges in these new and not so new spaces.

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Author information

Authors and Affiliations

  1. Université Paris-Dauphine, PSL, DRM UMR CNRS 7088, Paris, France

    Pierre-Emmanuel Arduin

  2. School of Business Administration, Université TÉLUQ, Montreal, Canada

    Saliha Ziam

Authors
  1. Pierre-Emmanuel Arduin
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  2. Saliha Ziam
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Correspondence to Pierre-Emmanuel Arduin .

Editor information

Editors and Affiliations

  1. University of Porto, Porto, Portugal

    Sérgio Pedro Duarte

  2. University of Porto, Porto, Portugal

    António Lobo

  3. University of Belgrade, Belgrade, Serbia

    Boris Delibašić

  4. IMT Mines Albi, Albi, France

    Daouda Kamissoko

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Arduin, PE., Ziam, S. (2024). If Digital Tools are the Solution to Knowledge Transfer, What is the Problem?. In: Duarte, S.P., Lobo, A., Delibašić, B., Kamissoko, D. (eds) Decision Support Systems XIV. Human-Centric Group Decision, Negotiation and Decision Support Systems for Societal Transitions. ICDSST 2024. Lecture Notes in Business Information Processing, vol 506. Springer, Cham. https://doi.org/10.1007/978-3-031-59376-5_10

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  • DOI: https://doi.org/10.1007/978-3-031-59376-5_10

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-031-59376-5

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