Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Skip to main content
Springer Nature Link
Log in

Configurational Perspectives in Social Media Research: A Systematic Literature Review

  • Conference paper
  • First Online:
HCI in Business, Government and Organizations (HCII 2024)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14721))

Included in the following conference series:

  • 272 Accesses

Abstract

Social media sites collectively foster a rich social structure that facilitates relationship-building between users with diverse backgrounds at different levels of analysis. Given the complexity and richness of social media research, traditional approaches and methods may fall short of representing the interconnectedness of the studied context. We argue that adopting configurational perspectives is a promising remedy. This literature review highlights the findings of a systematic investigation of 56 studies on social media and social networking sites (SNSs) with a configurational lens. Specifically, we find that prior studies have focused on the behavioral aspect of social media with positive and negative effects. Other research interests include content creation, collaboration, firm performance, software or platform performance, or a combination of multiple contexts. Furthermore, we identify commonalities and gaps in the literature and set potential directions to shape future research in this emerging research area.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 139.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 129.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Notes

  1. 1.

    https://www.pewresearch.org/internet/fact-sheet/social-media/ (accessed on November 25th, 2023).

References

  1. Greenwood, B.N., Gopal, A.: Research note—tigerblood: newspapers, blogs, and the founding of information technology firms. Inf. Syst. Res. 26(4), 812–828 (2015)

    Article  Google Scholar 

  2. Alves, H., Fernandes, C., Raposo, M.: Social media marketing: a literature review and implications. Psychol. Mark. 33(12), 1029–1038 (2016)

    Article  Google Scholar 

  3. Ahmed, Y.A., Ahmad, M.N., Ahmad, N., Zakaria, N.H.: Social media for knowledge-sharing: a systematic literature review. Telemat. Inform. 37, 72–112 (2019)

    Article  Google Scholar 

  4. Chen, L., Baird, A., Straub, D.: Why do participants continue to contribute? Evaluation of usefulness voting and commenting motivational affordances within an online knowledge community. Decis. Support. Syst. 118, 21–32 (2019)

    Article  Google Scholar 

  5. Chen, L.: Predicting the usefulness of questions in Q&A communities: a comparison of classical machine learning and deep learning approaches. In: Fui-Hoon Nah, F., Siau, K. (eds.) HCII 2022. LNCS, vol. 13327, pp. 153–162. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-05544-7_12

  6. Chen, L.: What do user experience professionals discuss online? Topic modeling of a user experience Q&A community. In: Nah, F., Siau, K. (eds.) HCII 2023. LNCS, vol. 14038, pp. 365–380. Springer, Cham (2023). https://doi.org/10.1007/978-3-031-35969-9_25

  7. Houston, J.B., et al.: Social media and disasters: a functional framework for social media use in disaster planning, response, and research. Disasters 39(1), 1–22 (2015)

    Article  Google Scholar 

  8. Chen, L., Baird, A., Straub, D.: Fostering participant health knowledge and attitudes: an econometric study of a chronic disease-focused online health community. J. Manag. Inf. Syst. 36(1), 194–229 (2019)

    Article  Google Scholar 

  9. Chen, L., Baird, A., Straub, D.: A linguistic signaling model of social support exchange in online health communities. Decis. Support. Syst. 130, 113233 (2020)

    Article  Google Scholar 

  10. Chen, L.: A classification framework for online social support using deep learning. In: Nah, FH., Siau, K. (eds.) HCII 2019. LNCS, vol. 11589, pp. 178–188. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-22338-0_14

  11. Chen, L., Baird, A., Straub, D.: The impact of hierarchical privilege levels and non-hierarchical incentives on continued contribution in online Q&A communities: a motivational model of gamification goals. Decis. Support. Syst. 153(3), 113667 (2022)

    Article  Google Scholar 

  12. Chen, L.: The effect of gamification on knowledge contribution in online Q&A communities: a perspective of social comparison. In: Nah, F.FH., Siau, K. (eds.) HCII 2021. LNCS, vol. 12783, pp. 471–481. Springer, Cham (2021). https://doi.org/10.1007/978-3-030-77750-0_30

  13. Phang, C.W., Kankanhalli, A., Tan, B.C.Y.: What motivates contributors vs. Lurkers? An investigation of online feedback forums. Inf. Syst. Res. 26(4), 773–792 (2015)

    Google Scholar 

  14. Ngai, E.W.T., Tao, S.S.C., Moon, K.K.L.: Social media research: theories, constructs, and conceptual frameworks. Int. J. Inf. Manag. 35(1), 33–44 (2015)

    Article  Google Scholar 

  15. Meyer, A.D., Tsui, A.S., Hinings, C.R.: Configurational approaches to organizational analysis. Acad. Manag. J. 36(6), 1175–1195 (1993)

    Article  Google Scholar 

  16. Fiss, P.C., Marx, A., Cambré, B.: Configurational theory and methods in organizational research: introduction. In: Fiss, P.C., Cambré, B., Marx, A. (eds.) Configurational Theory and Methods in Organizational Research, vol. 38, pp. 1–22. Emerald Group Publishing Limited (2013)

    Google Scholar 

  17. Liu, Y., Mezei, J., Kostakos, V., Li, H.: Applying configurational analysis to IS behavioural research: a methodological alternative for modelling combinatorial complexities. Inf. Syst. J. 27(1), 59–89 (2017)

    Article  Google Scholar 

  18. Paré, G., Trudel, M.-C., Jaana, M., Kitsiou, S.: Synthesizing information systems knowledge: a typology of literature reviews. Inf. Manag. 52(2), 183–199 (2015)

    Article  Google Scholar 

  19. Park, Y., Fiss, P.C., El Sawy, O.A.: Theorizing the multiplicity of digital phenomena: the ecology of configurations, causal recipes, and guidelines for applying QCA. Manag. Inf. Syst. Q. 44, 1493–1520 (2020)

    Article  Google Scholar 

  20. Kraus, S., Ribeiro-Soriano, D., Schüssler, M.: Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research–the rise of a method. Int. Entrep. Manag. J. 14, 15–33 (2018)

    Article  Google Scholar 

  21. Mattke, J., Maier, C., Weitzel, T., Gerow, J.E., Thatcher, J.B.: Qualitative comparative analysis (QCA) in information systems research: status quo, guidelines, and future directions. Commun. Assoc. Inf. Syst. 50(1), 8 (2022)

    Google Scholar 

  22. Pappas, I.O., Woodside, A.G.: Fuzzy-set qualitative comparative analysis (fsQCA): guidelines for research practice in information systems and marketing. Int. J. Inf. Manag. 58, 102310 (2021)

    Article  Google Scholar 

  23. Hossain, M.A., Chowdhury, M.M.H., Pappas, I.O., Metri, B., Hughes, L., Dwivedi, Y.K.: Fake news on facebook and their impact on supply chain disruption during COVID-19. Ann. Oper. Res. 327(2), 683–711 (2023)

    Article  Google Scholar 

  24. Zhao, H., Liu, F., Li, Y., Lim, E., Tan, C.-W.: A configurational view of the role of affordances in enhancing members’ attachment to social networking sites. In: 41st International Conference on Information Systems, pp. 1–17 (2020)

    Google Scholar 

  25. El Sawy, O.A., Malhotra, A., YoungKi, P., Pavlou, P.A.: Seeking the configurations of digital ecodynamics: it takes three to tango. Inf. Syst. Res. 21(4), 835–848 (2010)

    Article  Google Scholar 

  26. Krishen, A.S., Berezan, O., Agarwal, S., Kachroo, P., Raschke, R.: The digital self and virtual satisfaction: a cross-cultural perspective. J. Bus. Res. 124, 254–263 (2021)

    Article  Google Scholar 

  27. Xie, X.Z., Tsai, N.C.: The effects of negative information-related incidents on social media discontinuance intention: evidence from SEM and fsQCA. Telemat. Inform. 56 (2021)

    Google Scholar 

  28. Bawack, R.E., Bonhoure, E., Kamdjoug, J.R.K., Giannakis, M.: How social media live streams affect online buyers: a uses and gratifications perspective. Int. J. Inf. Manag. 70 (2023)

    Google Scholar 

  29. Gunawan, D.D., Huarng, K.-H.: Viral effects of social network and media on consumers’ purchase intention. J. Bus. Res. 68(11), 2237–2241 (2015)

    Article  Google Scholar 

  30. Khan, A., Rezaei, S., Valaei, N.: Social commerce advertising avoidance and shopping cart abandonment: a fs/QCA analysis of german consumers. J. Retail. Consum. Serv. 67 (2022)

    Google Scholar 

  31. Carlson, J., Gudergan, S.P., Gelhard, C., Rahman, M.M.: Customer engagement with brands in social media platforms: configurations, equifinality and sharing. Eur. J. Mark. 53(9), 1733–1758 (2019)

    Article  Google Scholar 

  32. Pappas, I.O., Papavlasopoulou, S., Mikalef, P., Giannakos, M.N.: Identifying the combinations of motivations and emotions for creating satisfied users in SNSs: an fsQCA approach. Int. J. Inf. Manag. 53 (2020)

    Google Scholar 

  33. Aguerri, J.C., Molnar, L., Miró-Llinares, F.: Old crimes reported in new bottles: the disclosure of child sexual abuse on Twitter through the case #MeTooInceste. Soc. Netw. Anal. Min. 13(1) (2023)

    Google Scholar 

  34. Kwon, J., Lin, H., Deng, L., Dellicompagni, T., Kang, M.Y.: Computerized emotional content analysis: empirical findings based on charity social media advertisements. Int. J. Advert. 41(7), 1314–1337 (2022)

    Article  Google Scholar 

  35. Li, Z., Zhao, Y., Duan, T., Dai, J.: Configurational patterns for COVID-19 related social media rumor refutation effectiveness enhancement based on machine learning and fsQCA. Inf. Process. Manag. 60(3) (2023)

    Google Scholar 

  36. Stanko, M.A.: Toward a theory of remixing in online innovation communities. Inf. Syst. Res. 27(4), 773–791 (2016)

    Article  Google Scholar 

  37. Stanko, M.A., Allen, B.J.: Disentangling the collective motivations for user innovation in a 3D printing community. Technovation 111 (2022)

    Google Scholar 

  38. Bouwman, H., Nikou, S., de Reuver, M.: Digitalization, business models, and SMEs: how do business model innovation practices improve performance of digitalizing SMEs? Telecommun. Policy 43(9) (2019)

    Google Scholar 

  39. Pateli, A.G., Mikalef, P.: Configurations explaining the impact of social media on innovation performance. In: Proceedings ot the 21st Pacific Asia Conference on Information Systems: ‘'Societal Transformation Through IS/IT'’, PACIS 2017. Association for Information Systems (2017)

    Google Scholar 

  40. Martini, M., Cavenago, D., Marafioti, E.: Exploring types, drivers and outcomes of social e-HRM. Empl. Relat. 43(3), 788–806 (2021)

    Article  Google Scholar 

  41. Fernandez-Lores, S., Crespo-Tejero, N., Fernández-Hernández, R.: Driving traffic to the museum: the role of the digital communication tools. Technol. Forecast. Soc. Change 174 (2022)

    Google Scholar 

  42. Capatina, A., Kachour, M., Lichy, J., Micu, A., Micu, A.E., Codignola, F.: Matching the future capabilities of an artificial intelligence-based software for social media marketing with potential users’ expectations. Technol. Forecast. Social Change 151 (2020)

    Google Scholar 

  43. Orlandi, L.B., Zardini, A., Rossignoli, C., Ricciardi, F.: To do or not to do? Technological and social factors affecting vaccine coverage. Technol. Forecast. Soc. Change 174, 121283 (2022)

    Article  Google Scholar 

  44. Al-Shiridah, G., Mahdi, K., Safar, M.: Facebook feedback capacity modeling. Soc. Netw. Anal. Min. 3, 1417–1431 (2013)

    Article  Google Scholar 

  45. Gupta, M., Sharma, T.G., Thomas, V.C.: Network’s reciprocity: a key determinant of information diffusion over Twitter. Behav. Inf. Technol. (2021)

    Google Scholar 

  46. Stewart, M., Schultze, U.: Producing solidarity in social media activism: the case of My Stealthy Freedom. Inf. Organ. 29(3) (2019)

    Google Scholar 

  47. Lee, C., Hallak, R.: Investigating the effects of offline and online social capital on tourism SME performance: a mixed-methods study of New Zealand entrepreneurs. Tour. Manag. 80 (2020)

    Google Scholar 

  48. Fiss, P.C.: A set-theoretic approach to organizational configurations. Acad. Manag. Rev. 32(4), 1180–1198 (2007)

    Article  Google Scholar 

  49. Park, Y., Sawy, O.A.E.: Discovering the multifaceted roles of information technologies with a holistic configurational theory approach. In: 45th Hawaii International Conference on System Sciences, pp. 5204–5212 (2012)

    Google Scholar 

  50. Korzynski, P., Paniagua, J.: Score a tweet and post a goal: social media recipes for sports stars. Bus. Horiz. 59(2), 185–192 (2016)

    Article  Google Scholar 

  51. Krishen, A.S., Berezan, O., Agarwal, S., Robison, B.: Harnessing the waiting experience: anticipation, expectations and WOM. J. Serv. Mark. 34(7), 1013–1024 (2020)

    Article  Google Scholar 

  52. Wang, S.M., Hou, H.T.: Exploring learners’ cognitive processing behavioral patterns of a collaborative creativity project using facebook to support the online discussion. In: Proceedings - IEEE 14th International Conference on Advanced Learning Technologies, ICALT 2014, pp. 505–507. Institute of Electrical and Electronics Engineers Inc. (2014)

    Google Scholar 

  53. Ray, S., Kim, S.S., Morris, J.G.: The central role of engagement in online communities. Inf. Syst. Res. 25(3), 528–546 (2014)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Tulsa, Tulsa, OK, 74104, USA

    Kailing Deng & Langtao Chen

Authors
  1. Kailing Deng
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Langtao Chen
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Langtao Chen .

Editor information

Editors and Affiliations

  1. Singapore Management University, Singapore, Singapore

    Fiona Fui-Hoon Nah

  2. Singapore Management University, Singapore, Singapore

    Keng Leng Siau

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Deng, K., Chen, L. (2024). Configurational Perspectives in Social Media Research: A Systematic Literature Review. In: Nah, F.FH., Siau, K.L. (eds) HCI in Business, Government and Organizations. HCII 2024. Lecture Notes in Computer Science, vol 14721. Springer, Cham. https://doi.org/10.1007/978-3-031-61318-0_2

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-61318-0_2

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-61317-3

  • Online ISBN: 978-3-031-61318-0

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation