Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Skip to main content
Springer Nature Link
Log in

Evaluating Factors Affecting Users’ Intention to Use and Satisfaction in the Digital Justice Sector

  • Conference paper
  • First Online:
Disruptive Innovation in a Digitally Connected Healthy World (I3E 2024)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14907))

Included in the following conference series:

  • 563 Accesses

Abstract

ICT use in e-government, especially in the justice sector, opens up new possibilities and improves user and citizen services. Studies looking at the acceptance and satisfaction of users of the electronic justice system are scarce, despite the fact that this scientific field has drawn the interest of many academics and professionals in the justice sector and that money has been spent on enhancing the performance of justice staff and the outcomes of the courts. Thus, in the context of Greek e-justice services, this paper evaluates level of IS employees’ satisfaction in the justice sector. Data was collected by 121 internal users in Greece. Employees appears that they are more concerned with obtaining a positive overall impression of the system and making sure that the application has quality dimensions that will enable it to be helpful for their everyday work activities.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 79.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 99.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Kitsios, F., Kamariotou, M., Grigoroudis, E.: Digital entrepreneurship services evolution: analysis of quadruple and quintuple helix innovation models for open data ecosystems. Sustainability 13, 12183 (2021)

    Article  Google Scholar 

  2. Charalabidis, Y., Loukis, E., Lachana, Z., Alexopoulos, C.: Future research directions on the science base and the evolution of the digital governance domain. In: Proceedings of the International Conference on Information Systems (ICIS 2019), Munich, Germany (2019)

    Google Scholar 

  3. Kitsios, F., Kamariotou, M.: Beyond open data hackathons: exploring digital innovation success. Information 10, 235 (2019)

    Article  Google Scholar 

  4. Loukis, E., Charalabidis, Y.: Why do eGovernment projects fail? Risk factors of large information systems projects in the Greek public sector: an international comparison. Int. J. Electronic Government Res. 7, 59–77 (2011)

    Article  Google Scholar 

  5. Loukis, E.N., Tsouma, N.: Critical issues of information systems management in the Greek public sector. Information Polity 7, 65–83 (2002)

    Article  Google Scholar 

  6. Oktal, O., Alpu, O., Yazici, B.: Measurement of internal user satisfaction and acceptance of the e-justice system in Turkey. Aslib J. Inf. Manag. 68, 716–735 (2016)

    Article  Google Scholar 

  7. Agrifoglio, R., Metallo, C., Lepore, L.: Success factors for using case management system in Italian courts. Inf. Syst. Manag. 33, 42–54 (2016)

    Article  Google Scholar 

  8. Sachan, A., Kumar, R., Kumar, R.: Examining the impact of e-government service process on user satisfaction. J. Global Operations and Strategic Sourcing 11, 321–336 (2018)

    Article  Google Scholar 

  9. Stefanovic, D., Marjanovic, U., Delić, M., Culibrk, D., Lalic, B.: Assessing the success of e-government systems: an employee perspective. Information & Management 53, 717–726 (2016)

    Article  Google Scholar 

  10. Wang, Y.S., Liao, Y.W.: Assessing eGovernment systems success: a validation of the DeLone and McLean model of information systems success. Gov. Inf. Q. 25, 717–733 (2008)

    Article  Google Scholar 

  11. Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13, 319–340 (1989)

    Article  Google Scholar 

  12. Ajzen, I.: The theory of planned behaviour. Organ. Behav. Hum. Decis. Process. 50, 179–211 (1991)

    Article  Google Scholar 

  13. Kamariotou, M., Kitsios, F.: An empirical evaluation of strategic information systems planning phases in SMEs: determinants of effectiveness. In: Proceedings of the 6th International Symposium and 28th National Conference on Operational Research, Thessaloniki, Greece (2017a)

    Google Scholar 

  14. Sitaridis, I., Kitsios, F.: Entrepreneurial intentions of information technology students: the theory of planned behaviour, the role of gender and education. J. Int. Bus. Entrep. Dev. 10, 316–335 (2017)

    Google Scholar 

  15. Kamariotou, M., Kitsios, F.: Information systems phases and firm performance: a conceptual framework. In: Kavoura, A., Sakas, D., Tomaras, P. (eds.) Strategic Innovative Marketing, Springer Proceedings in Business and Economics, Springer, pp. 553–560 (2017b)

    Google Scholar 

  16. Kitsios, F., Kamariotou, M.: Strategic IT alignment: business performance during financial crisis. In: Tsounis, N., Vlachvei, A. (eds.) Advances in Applied Economic Research, Springer Proceedings in Business and Economics, Springer, pp. 503–525 (2017). https://doi.org/10.1007/978-3-319-48454-9_33

  17. Delone, W.H., McLean, E.R.: The DeLone and McLean model of information systems success: a ten-year update. J. Manag. Inf. Syst. 19, 9–30 (2003)

    Article  Google Scholar 

  18. Hamin, Z., Bahrin, O.M., Mohamad, A.M.: Benefits and achievements of ICT adoption by the high courts of Malaysia. In: 2012 IEEE Symposium on Humanities, Science and Engineering Research, Kuala Lumpur, Kuala Lumpur, Malaysia (2012)

    Google Scholar 

  19. Velicogna, M.: Justice systems and ICT - what can be learned from Europe? Utrecht Law Review 3, 129–147 (2007)

    Article  Google Scholar 

  20. Sang, S., Lee, J.-D.: A conceptual model of e-government acceptance in public sector. In: Proceedings of the 3rd International Conference on Digital Society (ICDS 2009), Cancun, Mexico (2009)

    Google Scholar 

  21. Weerakkody, V., Irani, Z., Lee, H., Hindi, N., Osman, I.: Are U.K. citizens satisfied with e-government services?. identifying and testing antecedents of satisfaction. Information Systems Manage. 33, 331–343 (2016)

    Google Scholar 

  22. Anwer, A.M., Esichaikul, V., Rehman, M., Anjum, M.: E-government services evaluation from citizen satisfaction perspective: a case of Afghanistan. Transforming Government: People, Process and Policy 10, 139–167 (2016)

    Article  Google Scholar 

  23. Wirtz, B.W., Kurtz, O.T.: Local e-government and user satisfaction with city portals – the citizens’ service preference perspective. International Review on Public and Nonprofit Marketing 13, 265–287 (2016)

    Article  Google Scholar 

  24. Danila, R., Abdullah, A.: User’s satisfaction on E-government services: an integrated model. Procedia Soc. Behav. Sci. 164, 575–582 (2014)

    Article  Google Scholar 

  25. Skordoulis, M., Alasonas, P., Pekka-Economou, V.: E-government services quality and citizens’ satisfaction: a multi-criteria satisfaction analysis of TAXISnet information system in Greece. Int. J. Productivity and Quality Manage. 22, 82–100 (2017)

    Article  Google Scholar 

  26. Horan, T.A., Abhichandani, T., Rayalu, R.: Assessing user satisfaction of E-government services: development and testing of quality-in-use satisfaction with advanced traveler information systems (ATIS). In: Proceedings of the 39th Hawaii International Conference on System Sciences (HICSS’06), Kauia, HI, USA (2016)

    Google Scholar 

  27. Athmay, A.A.A.A., Fantazy, K., Kumar, V.: E-government adoption and user’s satisfaction: an empirical investigation. EuroMed J. Bus. 11, 57–83 (2016)

    Article  Google Scholar 

  28. Dukić, D., Dukić, G., Bertović, N.: Public administration employees’ readiness and acceptance of e-government: findings from a Croatian survey. Inf. Dev. 33, 525–539 (2017)

    Article  Google Scholar 

  29. Floropoulos, J., Spathis, C., Halvatzis, D., Tsipouridou, M.: Measuring the success of the Greek taxation information system. Int. J. Inf. Manage. 30, 47–56 (2010)

    Article  Google Scholar 

  30. Terpsiadou, M.H., Economides, A.A.: The use of information systems in the Greek public financial services: the case of TAXIS. Gov. Inf. Q. 26, 468–476 (2009)

    Article  Google Scholar 

  31. Al-Busaidy, M., Weerakkody, V., Dwivedi, Y.K.: Factors influencing eGovernment progress in oman: an employee’s perspective. In: Proceedings of the 15th Americas Conference on Information Systems (AMCIS), San Francisco, California, USA (2009)

    Google Scholar 

  32. Urbach, N., Smolnik, S., Riempp, G.: An empirical investigation of employee portal success. J. Strateg. Inf. Syst. 19, 184–206 (2010)

    Article  Google Scholar 

  33. De Vuyst, B., Fairchild, A.: The Phenix project: a case study of e-justice in Belgium. In: Proceedings of the 8th International Conference on Electronic Commerce: The new e-commerce - Innovations for Conquering Current Barriers, Obstacles and Limitations to Conducting Successful Business on the Internet, New York (2006)

    Google Scholar 

  34. Lienhard, A., Kettiger, D.: Between management and the rule of law. Results of the research project “basic research into court management in Switzerland. International Journal for Court Administration 8, 7–19 (2017)

    Google Scholar 

  35. Sarantis, D.: The challenge of accelerating greek judicial procedure. In: Proceedings of the International Conference on Electronic Government and the Information Systems Perspective, Lyon, France (2017)

    Google Scholar 

  36. Deligiannis, A.P., Anagnostopoulos, D.: Towards open justice: ICT acceptance in the greek justice system the case of the integrated court management system for penal and civil procedures (OSDDY/PP). In: Proceedings of the Conference for E-Democracy and Open Government (CeDEM), Krems, Austria (2017)

    Google Scholar 

  37. Saman, W.M.W.S., Haider, A.: E-Shariah in Malaysia: technology adoption within justice system. Transforming Government: People, Process and Policy 7, 256–276 (2013)

    Article  Google Scholar 

  38. Rosa, J., Teixeira, C., Pinto, J.S.: Risk factors in e-justice information systems. Gov. Inf. Q. 30, 241–256 (2013)

    Article  Google Scholar 

  39. Kitoogo. F.E., Bitwayiki, C.: E-Justice Implementation at a national scale: the ugandan case. In: Villafiorita, A., Saint-Paul, R., Zorer, A. (eds.) E-Infrastructures and E-Services on Developing Countries. AFRICOMM 2009. E-Infrastructures and E-Services on Developing Countries, Springer, Berlin, Heidelberg, pp. 40–49 (2010)

    Google Scholar 

  40. Kuhimbisa, E., Baguma, R., Nakakawa, A.: A model for developing usable integrated case management information systems. In: Proceedings ogf the International Conference on Social Implications of Computers in Developing Countries, Yogyakarta, Indonesia (2017)

    Google Scholar 

  41. Watson, A.C., Rukundakuvaga, R., Matevosyan, K.: Integrated justice: an information systems approach to justice sector case management and information sharing. Int. J. Court Administration 8, 1–9 (2017)

    Article  Google Scholar 

  42. Hudson, D., Kushniruk, A., Borycki, E., Zuege, D.: Physician satisfaction with a critical care clinical information system using a multimethod evaluation of usability. Int. J. Med. Informatics 112, 131–136 (2018)

    Article  Google Scholar 

  43. Rai, A., Lang, S.S., Welker, R.B.: Assessing the validity of IS success models: an empirical test and theoretical analysis. Inf. Syst. Res. 13, 50–69 (2002)

    Article  Google Scholar 

  44. Stefanovic, D., Mirkovic, M., Anderla, A., Drapsin, M., Drid, P., Radjo, I.: Investigating ERP systems success from the end user perspective. Technics Technologies Education Manage. 6, 1089–1099 (2011)

    Google Scholar 

  45. Newkirk, H.E., Lederer, A.L., Srinivasan, C.: Strategic information systems planning: too little or too much? J. Strat. Inf. Syst. 12, 201–228 (2003)

    Article  Google Scholar 

  46. Hardyanto, W., Purwinarko, A., Adhi, M.A.: End-user satisfaction analysis on library management system unnes using technology acceptance model towards national standard of integrated library. J. Phys. Conf. Ser. 983, 012006 (2018)

    Article  Google Scholar 

  47. Tsotoulidou, A.: Εισαγωγή και αξιολόγηση πληροφοριακού συστήματος στον χώρο της ελληνικής δικαιοσύνης: η περίπτωση “ΣΟΛΩΝ”. Master Thesis, University of Macedonia (in Greek) (2020)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece

    Fotis Kitsios, Anastasia Tsotoulidou & Maria Kamariotou

  2. School of Social Science, Hellenic Open University, Parodos Aristotelous 18, 26335, Patras, Greece

    Fotis Kitsios

Authors
  1. Fotis Kitsios
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Anastasia Tsotoulidou
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Maria Kamariotou
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Fotis Kitsios .

Editor information

Editors and Affiliations

  1. Open Universiteit, Heerlen, The Netherlands

    Rogier van de Wetering

  2. Open Universiteit, Heerlen, The Netherlands

    Remko Helms

  3. Open Universiteit, Heerlen, The Netherlands

    Ben Roelens

  4. Open Universiteit, Heerlen, The Netherlands

    Samaneh Bagheri

  5. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  6. University of Agder, Kristiansand, Norway

    Ilias O. Pappas

  7. University of Turku, Turku, Finland

    Matti Mäntymäki

Rights and permissions

Reprints and permissions

Copyright information

© 2024 IFIP International Federation for Information Processing

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Kitsios, F., Tsotoulidou, A., Kamariotou, M. (2024). Evaluating Factors Affecting Users’ Intention to Use and Satisfaction in the Digital Justice Sector. In: van de Wetering, R., et al. Disruptive Innovation in a Digitally Connected Healthy World. I3E 2024. Lecture Notes in Computer Science, vol 14907. Springer, Cham. https://doi.org/10.1007/978-3-031-72234-9_17

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-72234-9_17

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-72233-2

  • Online ISBN: 978-3-031-72234-9

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Societies and partnerships

Search

Navigation