Abstract
With the rise of service science, management and engineering as an independent and interdisciplinary research school, several courses and entire study programs emerged in several universities around the world. Several textbooks address teaching service science from the perspective of a specific discipline such as marketing, operations management or computer science. Therefore, so far teaching service science requires the preparation and combination of lecture material from different textbooks and other teaching material, since there was a lack of interdisciplinary and integrated textbooks for teaching service science. This paper reviews existing service textbooks for motivating the need for an integrated service science textbook. Furthermore, the outline of a new forthcoming interdisciplinary service science textbook is presented. This textbook integrates several disciplines, such as business and economics, quantitative sciences, and computer science. The textbook therefore provides an interdisciplinary map of the world of service science that conquers the challenges to explain service systems to students and practitioners. This enables lecturers to organize their courses along a comprehensive and integrated course concept which has been the result of teaching service science at universities for several years.
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Notes
- 1.
This service textbook has by far the highest international amazon ranking (in December 2015).
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© 2016 Springer International Publishing Switzerland
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von Bischhoffshausen, J.K., Hottum, P., Schüritz, R. (2016). Service Science Textbooks: Opportunities of an Interdisciplinary Approach. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_57
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DOI: https://doi.org/10.1007/978-3-319-32689-4_57
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