Abstract
The combination of conformity and process assessment is gaining interest among business organizations, and the IT Service Management (ITSM) field is no exception to this trend. We have designed a Gap Analysis tool enabling to translate the identified requirement gaps into a process perspective. The tool is based on the proces map from the Process Assessment Model (PAM) built on the same requirements set to provide the process view, and so it creates correlations and offers interesting complementarities with the related PAM. The Proof of Concept presented in this paper validates the design of such a tool. It opens the door to its application to the IT Service Management field and, in particular, its integration within the current Tudor’s IT Process Assessment (TIPA) framework.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
CMMI for Development, Version 1.3 (PDF). CMMI-DEV (Version 1.3, November 2010). Carnegie Mellon University Software Engineering Institute (2010). http://cmmiinstitute.com/resources/cmmi-development-version-13
CMMI for Acquisition, Version 1.3 (PDF). CMMI-ACQ (Version 1.3, November 2010). Carnegie Mellon University Software Engineering Institute (2010). http://cmmiinstitute.com/resources/cmmi-acquisition-version-13
CMMI for Services, Version 1.3 (PDF). CMMI-SVC (Version 1.3, November 2010). Carnegie Mellon University Software Engineering Institute (2010). http://cmmiinstitute.com/resources/cmmi-services-version-13
Automotive Spice. http://www.automotivespice.com/fileadmin/software-download/Automotive_SPICE_PAM_30.pdf
The Cabinet Office. ITIL Lifecycle Publication Suite. The Stationery Office Edition (2011)
Public Research Center Henri Tudor. ITSM Process Assessment Supporting ITIL. Van Haren Publishing (2009). ISBN:9789087535643
Renault, A., Cortina, S., Barafort, B.: Towards a maturity model for ISO/IEC 20000-1 based on the TIPA for ITIL process capability assessment model. In: Rout, T., O’Connor, R.V., Dorling, A. (eds.) SPICE 2015. CCIS, vol. 526, pp. 188–200. Springer, Heidelberg (2015)
Picard, M., Renault, A., Barafort, B.: A maturity model for ISO/IEC 20000-1 based on the TIPA for ITIL process capability assessment model. In: O’Connor, R.V. (ed.) EuroSPI 2015. CCIS, vol. 543, pp. 168–179. Springer, Heidelberg (2015). doi:10.1007/978-3-319-24647-5_14
TIPA for ITIL Process Assessment Model. http://bit.ly/23camL4
ISO/IEC TR 20000-1:2011. Information Technology — Service management — Service management system requirements. International Organization for Standardization, Geneva (2011)
The Cabinet Office. ITIL - Continual Service Improvement volume. The Stationery Office Edition (2011)
Valdevit, T., Mayer, N.: A gap analysis tool for SMEs targeting ISO/IEC 27001 compliance. In: The International Conference ICEIS 2010, Funchal, Portugal (2010)
ISO 19011. Guidelines for auditing management systems, Geneva (2011)
ISO/IEC 17000. Conformity assessment – Vocabulary and general principles. International Organization for Standardization, Geneva (2004)
ISO/IEC 33001. Information Technology — Process assessment — Concepts and terminology. International Organization for Standardization, Geneva (2014)
ISO/IEC 27001. Information technology – Security techniques – Information security management systems – Requirements. International Organization for Standardization, Geneva (2013)
Paulk, M.C.: Comparing ISO 9001 and the capability maturity model for software. Softw. Qual. J. 2(4), 245–256 (1993)
Jung, H.-W., Hunter, R.: The relationship between ISO/IEC 15504 process capability levels, ISO 9001 certification and organization size: an empirical study. J. Syst. Softw. 59(1), 43–55 (2001)
Renault, A., Picard, M., Ferrand, D.: Process assessment to support conformity assessment – Experimentation of a PAM for accreditation conformity assessment. In: The International Conference SPICE 2008, Nuremberg, Germany (2008)
Walker, A., Coletta, A., Sivaraman, R.: An evaluation of the process capability implications of the requirements of ISO/IEC 20000-1. J. Softw. Evol. Process 26, 1316–1326 (2014)
ISO/IEC Directives, Part1, Annex SL. International Organization for Standardization, Geneva (2014)
ISO/IEC TR 20000-4:2010. Information Technology — Service management — Process reference model. International Organization for Standardization, Geneva (2010)
ISO/IEC 15504-8:2012. Information Technology — Process assessment — An exemplar process assessment model for IT service management. International Organization for Standardization, Geneva (2012)
Clarke, P., Lepmets, M., Dorling, A., McCaffery, F.: Safety critical software process assessment: how MDevSPICE® addresses the challenge of integrating compliance and capability. In: Rout, T., O’Connor, R.V., Dorling, A. (eds.) SPICE 2015. CCIS, vol. 526, pp. 13–18. Springer, Heidelberg (2015)
MDevSPICE. http://www.mdevspice.com/
Susman, G., Evered, R.: An assessment of the scientific merits of action research. Adm. Sci. Q. 23(4), 582–603 (1978)
Barafort, B., Renault, A., Picard, M., Cortina, S.: A transformation process for building PRMs and PAMs based on a collection of requirements – Example with ISO/IEC 20000. In: The International Conference SPICE 2008, pp. 12–21, Nuremberg, Germany (2008)
Cortina, S., Picard, M., Valdés, O., Renault, A.: A challenging process models development: the ITIL v3 lifecycle processes. In: The International Conference SPICE 2010, pp. 59–66, Pisa, Italy (2010)
ISO/IEC/IEEE 29148. Software and systems engineering - Life cycle processes - Requirements engineering. International Organisation for Standardisation, Geneva (2011)
Author information
Authors and Affiliations
Corresponding authors
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Picard, M., Renault, A., Barafort, B., Cortina, S. (2016). Measuring Readiness for Compliance: A Gap Analysis Tool to Complete the TIPA Process Assessment Framework. In: Kreiner, C., O'Connor, R., Poth, A., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2016. Communications in Computer and Information Science, vol 633. Springer, Cham. https://doi.org/10.1007/978-3-319-44817-6_9
Download citation
DOI: https://doi.org/10.1007/978-3-319-44817-6_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-44816-9
Online ISBN: 978-3-319-44817-6
eBook Packages: Computer ScienceComputer Science (R0)