Abstract
Organizational citizenship behavior (OCB) is an important management construct. Despite previous investigations in relation to social capital, the role of networks in its emergence has received only limited attention. In this paper we investigate the relationship between OCB, with data collected from supervisors evaluating their subordinates; sever-al types of organizational networks (professional, friendship, support, supervisor-subordinate), and several other constructs (collected from the employees themselves), shown to affect OCB in the past. All data were collected at a large insurance company in Russia.
Outcomes of this study have several important implications. First, the impact of networks on manifestation of OCB depends not only on the strength of network ties, but on types of network. Second, interoganizational relationships are complex and consist of several levels of mediated relationships. Results of this study can impact the theoretical understanding of OCB and have practical implications for the supervisor-subordinate relationships in the workplace.
The study has been funded by the Russian Academic Excellence Project ‘5-100’.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Organ, D.W.: Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books, Lexingon (1988)
Organ, D.W.: The motivational basis of organizational citizenship behavior. Res. Organ. Behav. 12(1), 43–72 (1990)
Podsako, P.M., Mackenzie, S.B., Pain, J.B., Bachrach, D.G.: Organizational citizenship behaviors: critical review of the theoretical and empirical literature and suggestions future research. J. Manag. 26, 513–563 (2000)
Podsakoff, N.P., Whiting, S.W., Podsakoff, P.M., Blume, B.D.: Individual- and organizational-level consequences of organizational citizenship behaviors: a meta-analysis. J. Appl. Psychol. 94(1), 122–141 (2009)
Bolino, M., Turnley, W.H.: Going the extra mile: cultivating and managing employee citizenship behavior. Acad. Manag. Executive 17, 61 (2013)
Podakoff, P.M., Mackenzie, S.W., Hui, C.: Organizational citizenship behaviors and managerial evaluations of employee performance: a review and suggestion. Int. J. Hum. Resour. Manag. 18, 1085–1097 (2007)
Bommer, W., Miles, W., Graver, S.N.: Does one good turn deserve another? Coworker influence on employee citizenship. J. Organ. Behav. 24, 181–196 (2003)
Deckop, J.R., Circa, C.C., Andersson, L.M.: Doing unto others: the reciprocity of helping behavior in organizations. J. Bus. Ethics 47, 101–113 (2003)
Bowler, W.M., Brass, D.J.: Relational correlates of interpersonal citizenship behavior: a social network perspective. J. Appl. Psychol. 91(1), 78–82 (2006)
Bommer, W.H., Miles, W., Grover, S.L.: Does one good turn deserve another? Coworker influences on employee citizenship. J. Organ. Behav. 24, 181–196 (2003)
Emerson, R.M.: Social exchange theory. Annu. Rev. Psychol. 2, 335–362 (1976)
Brass, D.J., Buttereld, K.D., Skaggs, B.: Relationships and unethical behavior: a social networks perspectives. Acad. Manag. Rev. 23, 14–31 (1998)
Decop, J.R., Circa, C.C., Andersson, L.M.: Doing unto others: the reciprocity of helping behavior in organizations. J. Bus. Ethics 47, 101–113 (2003)
Gibbons, D.: Friendship and advice networks in the context of changing professional values. Adm. Sci. Q. 49, 238–262 (2004)
Morrison, W.: Newcomer’s relationships: the role of social network ties during socialization. Acad. Manag. J. 45, 1149–1160 (2002)
Cross, R., Prusak, L.: The peopel who make organizations go - or stop. Harvard Bus. Rev. 80(6), 105–112 (2002)
Brass, D.J., Burkhardt, M.: Potential power and power use: an investigation of structur and behavior. Acad. Manag. J. 36, 441–470 (1993)
Burkhardt, M., Brass, D.J.: Changing patters or patterns of change: the effect of a change in technology on social network structure and power. Adm. Sci. Q. 35, 104–127 (1990)
Zagenczyk, T.J., Murrell, J.: It is better to receive than to give: advice network effects on job and work-unit attachment. J. Bus. Psychol. 24(2), 139–152 (2014)
Salanscik, G.R., Pfeffer, J.: A social information processing approach to job attitudes and task design. Adm. Sci. Q. 23, 224–253 (1978)
Krakhardt, D., Stern, R.N.: Informal networks and organizational crises: an experimental simulation. Soc. Psychol. Q. 51, 123–140 (1988)
Kilduff, M.: The interpersonal structure of decision-making: a social comparison approach to organizational choice. Organ. Behav. Hum. Decis. Process. 47, 270–288 (1990)
Granovetter, M.S.: The strength of weak ties. Am. J. Sociol. 78(6), 1360–1380 (1978)
Granovetter, M.: The strength of weak ties: a network theory revisited (1982)
Bollen, K.A., Long, J.S.: Testing Structural Equation Models, vol. 154. Sage, Thousand Oaks (1993)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Kuskova, V., Artyukhova, E., Kamalov, R., Danilova, D. (2017). Organizational Networks Revisited: Relational Predictors of Organizational Citizenship Behavior. In: Ignatov, D., et al. Analysis of Images, Social Networks and Texts. AIST 2016. Communications in Computer and Information Science, vol 661. Springer, Cham. https://doi.org/10.1007/978-3-319-52920-2_11
Download citation
DOI: https://doi.org/10.1007/978-3-319-52920-2_11
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-52919-6
Online ISBN: 978-3-319-52920-2
eBook Packages: Computer ScienceComputer Science (R0)