Abstract
In this paper we analyze the problem of recognizing the cognitive heuristics, in particular the errors of perception and information processing, and their impact on the activities of negotiators undertaken in the prenegotiation phase to define, structure and analyze the negotiation problem. We focus on evaluating and analyzing the impact of scaling biases on the accuracy and concordance of negotiation offer scoring systems with the preferential information provided to negotiating agents by their principals. In our study we use the dataset of bilateral electronic negotiations conducted by means of Inspire negotiation support system, which provides users with decision support tools for preference based on direct rating approach. The results of experiments confirm the necessity of building the heuristics-sensitive decision support tools for negotiation support.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Brzostowski, J., Wachowicz, T.: NegoManage: A System for Supporting Bilateral Negotiations. Group Decis. Negot. 23(3), 463–496 (2013)
Edwards, W., Barron, F.H.: SMARTS and SMARTER Improved simple methods for multiattribute utility measurement. Organ. Behav. Hum. Dec. 60(3), 306–325 (1994)
Evans, J.S.B.: The heuristic-analytic theory of reasoning: extension and evaluation. Psychon. Bull. Rev. 13(3), 378–395 (2006)
Gilovich, T., Griffin, D., Kahneman, D.: Heuristics and Biases: The Psychology of Intuitive Judgment. Cambridge University Press, New York (2002)
Keeney, R.L., Raiffa, H.: Decisions with Multiple Objectives: Preferences and Value Trade-Offs. Wiley, New York (1976)
Kersten, G.E., Lai, H.: Negotiation support and e-negotiation systems: an overview. Group Decis. Negot. 16(6), 553–586 (2007)
Kersten, G.E., Noronha, S.J.: WWW-based negotiation support: design, implementation, and use. Decis. Support Sys. 25(2), 135–154 (1999)
Kersten, G.E., Roszkowska, E., Wachowicz, T.: An Impact of Negotiation Profiles on the Accuracy of Negotiation Offer Scoring System - Experimental Study Multiple Criteria Decision Making, vol. 11 (2016, in press)
Korobkin, R., Guthrie, C.: Heuristics and biases at the bargaining table. Marq. L. Rev. 87, 795 (2003)
Montibeller, G., Winterfeldt, D.: Cognitive and motivational biases in decision and risk analysis. Risk Anal. 35(7), 1230–1251 (2015)
Mustajoki, J., Hamalainen, R.P.: Web-HIPRE: global decision support by value tree and AHP analysis. INFOR J. 38(3), 208–220 (2000)
Neale, M.A., Bazerman, M.H.: Negotiating rationally: the power and impact of the negotiator’s frame. Executive 6(3), 42–51 (1992)
Raiffa, H., Richardson, J., Metcalfe, D.: Negotiation Analysis: The Science and Art of Collaborative Decision Making. The Balknap Press of Harvard University Press, Cambridge (2002)
Roszkowska, E., Wachowicz, T.: Application of fuzzy TOPSIS to scoring the negotiation offers in ill-structured negotiation problems. Eur. J. Oper. Res. 242(5), 920–932 (2015)
Roszkowska, E., Wachowicz, T.: Inaccuracy in Defining Preferences by the Electronic Negotiation System Users. In: Kamiński, B., Kersten, G.E., Szapiro, T. (eds.) GDN 2015. LNBIP, vol. 218, pp. 131–143. Springer, Cham (2015). doi:10.1007/978-3-319-19515-5_11
Stanovich, K.E., West, R.F.: Individual differences in rational thought. J. Exp. Psychol. 127(2), 161–188 (1998)
Sycara, K.P.: Multiagent systems. AI Mag. 19(2), 79 (1998)
Tversky, A., Kahneman, D.: Judgment under uncertainty: Heuristics and biases. Science 185(4157), 1124–1131 (1974)
Wachowicz, T.: Decision support in software supported negotiations. J. Bus. Econ. 11(4), 576–597 (2010)
Wachowicz, T., Kersten, G.E., Roszkowska, E.: The impact of preference visualization and negotiators’ profiles on scoring system accuracy. In: 27th European Conference on Operational Research EURO 2015, University of Strathclyde, Glasgow (2015)
Wachowicz, T., Wu, S.: Negotiators’ strategies and their concessions. In: de Vreede, G.J. (ed.) Proceedings of The Conference on Group Decision and Negotiation 2010. The Center for Collaboration Science, University of Nebraska at Omaha, pp. 254–259 (2010)
Zeleznikow, J., Bellucci, E.: Building negotiation decision support systems by integrating game theory and heuristics. In: Proceedings of the IFIP International Conference on Decision Support Systems (2004)
Acknowledgements
This research was supported by the grant from Polish National Science Centre (2016/21/B/HS4/01583).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Kersten, G., Roszkowska, E., Wachowicz, T. (2017). The Heuristics and Biases in Using the Negotiation Support Systems. In: Schoop, M., Kilgour, D. (eds) Group Decision and Negotiation. A Socio-Technical Perspective. GDN 2017. Lecture Notes in Business Information Processing, vol 293. Springer, Cham. https://doi.org/10.1007/978-3-319-63546-0_16
Download citation
DOI: https://doi.org/10.1007/978-3-319-63546-0_16
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-63545-3
Online ISBN: 978-3-319-63546-0
eBook Packages: Business and ManagementBusiness and Management (R0)