Abstract
It is well known that IT management is the critical success factor for operating IT systems. However, the quantitative knowledge to evaluate the IT management capability of organizations has not been known. This paper proposes a quantitative IT management activity knowledge to evaluate IT management capability of organizations. The IT management activity Knowledge (ITMAK) is defined based on the 8 composite activities, that are IT management basic, IT risk analysis, vision construction, communication, product design, process design, investment optimization, and human resource development. The proposed ITMAK has also been applied to Japanese IT management experts. The result shows that ITMAK can effectively be applied to visualize the IT management activities of the organizations.
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Yamamoto, S., Morisaki, S. (2019). Quantitative Evaluation of IT Management Activity Knowledge. In: Virvou, M., Kumeno, F., Oikonomou, K. (eds) Knowledge-Based Software Engineering: 2018. JCKBSE 2018. Smart Innovation, Systems and Technologies, vol 108. Springer, Cham. https://doi.org/10.1007/978-3-319-97679-2_10
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DOI: https://doi.org/10.1007/978-3-319-97679-2_10
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