Abstract
The critical challenge for the success of e-government projects is the ability to create new and interesting customer bids. This requires an organization that is able to (re-)design and (re-)invent its business models and processes continuously. Knowledge Management Systems (KMS) can only accommodate such volatile readjustments if their design permits smooth adaptation and (re-) configuration of the underlying business processes. Such a KMS ensures or even improves the required business performance outcomes. We describe here a conceptual approach towards KM, which ensures a very high level of adaptability in order to incorporate dynamic changes in business models and information architecture. The GPWM Project of the public administration of Basel – Switzerland – is finally presented as a case study of the proposed approach.
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Keywords
- Business Process
- Knowledge Management
- Business Process Management
- Knowledge Management System
- Pilot Scheme
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Heck, U., Rogger, A. (2004). Knowledge Management for E-service-Delivery – A Conceptual Approach within E-government. In: Wimmer, M.A. (eds) Knowledge Management in Electronic Government. KMGov 2004. Lecture Notes in Computer Science(), vol 3035. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24683-1_1
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DOI: https://doi.org/10.1007/978-3-540-24683-1_1
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