Abstract
This paper proposes an agent-based computer supported cooperative work system known as TeamWorker that enables cooperation between mobile workers for the execution of their jobs by providing services via conversational components (C-COMs). C-COMs, encapsulate agent interaction protocols, which can be dynamically plugged into participating agents. Furthermore, the intelligence and autonomy of agent technology is applied to overcome the barriers faced in mobile computing environments, such as difficulty in monitoring work progress, device diversity, need for multi-modal human agent interface, etc. Finally, we discuss how TeamWorker has been applied to a real mobile business process in a telecommunications company in the UK.
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Lee, H., Mihailescu, P., Shepherdson, J. (2004). Multi-agent Technology as an enabler of Computer Supported Cooperative Work for the Mobile Workforce. In: Klusch, M., Ossowski, S., Kashyap, V., Unland, R. (eds) Cooperative Information Agents VIII. CIA 2004. Lecture Notes in Computer Science(), vol 3191. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30104-2_14
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DOI: https://doi.org/10.1007/978-3-540-30104-2_14
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