Abstract
In this application-oriented paper, we describe two expert diagnosis systems we have developed for SMEs. Both systems are fully implemented and operational, and both have been put to use on data from actual SMEs. Although both systems are packed with knowledge and expertise on SMEs, neither has been implemented with AI techniques. We explain why and how both systems relate to knowledge-based and expert systems. We also identify aspects of both systems that will benefit from the addition of AI techniques in future developments.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Beaudoin, R., St-Pierre, J.: Le financement de l’innovation chez les PME. Working paper for Développement Économique Canada, 39 pages (1999), Available: http://www.DEC-CED.gc.ca/fr/2-1.htm
Bui, T., Lee, J.: An Agent-Based Framework for Building Decision Support Systems. Decision Support Systems 25, 225–237 (1999)
Caulier, P., Houriez, B.: L’approche mixte expérimentée (modélisation des connaissances métiers). L’Informatique Professionnelle 32(195), 30–37 (2001)
Chapman, R.L., O’Mara, C.E., Ronchi, S., Corso, M.: Continuous Product Innovation: A Comparison of Key Elements across Different Contingency Sets. Measuring Business Excellence 5(3), 16–23 (2001)
Delisle, S., St-Pierre, J.: An Expert Diagnosis System for the Benchmarking of SMEs’ Performance. In: First International Conference on Performance Measures, Benchmarking and Best Practices in the New Economy (Business Excellence 2003), Guimaraes (Portugal), June 10-13 (2003) (to appear)
Delisle, S., St-Pierre, J.: SME Projects: A Software for the Identification, Assessment and Management of Risks. In: 48th World Conference of the International Council for Small Business (ICSB-2003), Belfast (Ireland), June 15-18 (2003) (to appear)
Fensel, D., Van Harmelen, F.: A Comparison of Languages which Operationalize and Formalize KADS Models of Expertise. The Knowledge Engineering Review 9(2), 105–146 (1994)
Freel, M.S.: Barriers to Product Innovation in Small Manufacturing Firms. International Small Business Journal 18(2), 60–80 (2000)
Menkveld, A.J., Thurik, A.R.: Firm Size and Efficiency in Innovation: Reply. Small Business Economics 12, 97–101 (1999)
Nedovic, L., Devedzic, V.: Expert Systems in Finance—A Cross-Section of the Field. Expert Systems with Applications 23, 49–66 (2002)
Matsatsinis, N.F., Doumpos, M., Zopounidis, C.: Knowledge Acquisition and Representation for Expert Systems in the Field of Financial Analysis. Experts Systems with Applications 12(2), 247–262 (1997)
Rouge, A., Lapicque, J.Y., Brossier, F., Lozinguez, Y.: Validation and Verification of KADS Data and Domain Knowledge. Experts Systems with Applications 8(3), 333–341 (1995)
Santos, J., Vale, Z., Ramos, C.: On the Verification of an Expert System: Practical Issues. In: Hendtlass, T., Ali, M. (eds.) IEA/AIE 2002. LNCS (LNAI), vol. 2358, pp. 414–424. Springer, Heidelberg (2002)
Sarasvathy, D.K., Simon, H.A., Lave, L.: Perceiving and Managing Business Risks: Differences Between Entrepreneurs and Bankers. Journal of Economic Behavior and Organization 33, 207–225 (1998)
Shim, J.P., Warkentin, M., Courtney, J.F., Power, D.J., Sharda, R., Carlsson, C.: Past, Present, and Future of Decision Support Technology. Decision Support Systems 33, 111–126 (2002)
Sierra-Alonso, A.: Definition of a General Conceptualization Method for the Expert Knowledge. In: Cairó, O., Cantú, F.J. (eds.) MICAI 2000. LNCS, vol. 1793, pp. 458–469. Springer, Heidelberg (2000)
St-Pierre, J., Raymond, L., Andriambeloson, E.: Performance Effects of the Adoption of Benchmarking and Best Practices in Manufacturing SMEs. In: Small Business and Enterprise Development Conference, The University of Nottingham (2002)
Turban, E., Aronson, J.E.: Decision Support Systems and Intelligent Systems. Prentice Hall, Englewood Cliffs (2001)
Wagner, W.P., Otto, J., Chung, Q.B.: Knowledge Acquisition for Expert Systems in Accounting and Financial Problem Solving. Knowledge-Based Systems 15, 439–447 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Delisle, S., St-Pierre, J. (2003). Two Expert Diagnosis Systems for SMEs: From Database-Only Technologies to the Unavoidable Addition of AI Techniques. In: Palade, V., Howlett, R.J., Jain, L. (eds) Knowledge-Based Intelligent Information and Engineering Systems. KES 2003. Lecture Notes in Computer Science(), vol 2773. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-45224-9_18
Download citation
DOI: https://doi.org/10.1007/978-3-540-45224-9_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40803-1
Online ISBN: 978-3-540-45224-9
eBook Packages: Springer Book Archive