Abstract
Customer reviews mining can urge manufacturers to improve product quality and guide people a rational consumption. The commonly used mining methods are not satisfactory in precision of the features and opinions extracting. In this paper, we extracted the product features and opinion words in a unified process with semi-supervised learning algorithm, and made an adjustment of the threshold value of confidence to obtain a better mining performance, then adjusted the features sequence with big standard deviation, and maximized the harmonic-mean to raise the precision while ensured the recall. The experiment results show that our techniques are very effective.
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Kim, S.M., Hovy, E.: Extracting Opinions, Opinion Holders, and Topics Expressed in Online News Media Text. In: Proceedings of the ACL/COLING Workshop on Sentiment and Subjectivity in Text, Sydney, Australia, pp. 1–8 (2006)
Kobayashi, N., Inui, K., Matsumoto, Y., Tateishi, K., Fukushima, T.: Collecting Evaluative Expressions for Opinion Extraction. In: Su, K.-Y., Tsujii, J., Lee, J.-H., Kwong, O.Y. (eds.) IJCNLP 2004. LNCS, vol. 3248, pp. 584–589. Springer, Heidelberg (2005)
Zhuang, L., Jing, F., XiaoYan, Z.: Movie Review Mining and Summarization. In: Proceedings of the 15th ACM international conference on Information and Knowledge Management, pp. 43–50 (2006)
Minqing, H., Bing, L.: Mining Opinion Features in Customer Reviews. In: Proceedings of Nineteenth National Conference on Artificial Intelligence (AAAI 2004), San Jose, USA, pp. 755–760 (2004)
Popescu, A.M., Etzioni, O.: Extracting Product Features and Opinions from Reviews. In: HLT/ EMNLP, pp. 339–346 (2005)
Lun-Wei, K., Hsin-His, C.: Mining Opinions from the Web: Beyond Relevance Retrieval. Journal of the American Society for Information Science and Technology 58(12), 1838–1850 (2007)
Yu, Z., Liang, Y., Gengfeng, W., Xin, L.: Extracting Product Features from Chinese Customer Reviews. Intelligent System and Knowledge Engineering 1, 285–290 (2008)
Agichtein, E., Gravano, L.: Snowball: Extracting Relations from Large Plain-Text Collections. In: ACM International Conference on Digital Libraries, pp. 85–94. ACM Press, New York (2000)
Brin, S.: Extracting Patterns and Relations from the World Wide Web. In: International Workshop on the Web and Databases Spain, pp. 172–183 (1999)
Liu, B., Hsu, W., Ma, Y.: Integrating Classification and Association Rule Mining. In: KDD 1998, pp. 80–86 (1998)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Huang, Y., He, Z., Wang, H. (2009). Optimization of Feature-Opinion Pairs in Chinese Customer Reviews. In: Chien, BC., Hong, TP., Chen, SM., Ali, M. (eds) Next-Generation Applied Intelligence. IEA/AIE 2009. Lecture Notes in Computer Science(), vol 5579. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-02568-6_76
Download citation
DOI: https://doi.org/10.1007/978-3-642-02568-6_76
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-02567-9
Online ISBN: 978-3-642-02568-6
eBook Packages: Computer ScienceComputer Science (R0)