Abstract
The foremost purpose of implementing business intelligence systems is to increase the level of information quality provided to knowledge workers at various levels of an organization. However, at least at its present level of development business intelligence systems maturity affects information access quality more than content quality, while the biggest problems of providing quality information for knowledge-intensive activities relate to information content quality, not information access quality. The quantitative analysis carried out on data relating to 181 Slovenian medium and large organizations further shows that business knowledge positively moderates the relationship between business intelligence system maturity and information content quality. This has important implications: achieving higher levels of business knowledge for business intelligence initiatives results in narrowing the gap between the quality information provided by business intelligence systems and the information quality needs of knowledge workers when using information.
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Coelho, P.S., Popovič, A., Jaklič, J. (2010). The Role of Business Knowledge in Improving Information Quality Provided by Business Intelligence Systems. In: Quintela Varajão, J.E., Cruz-Cunha, M.M., Putnik, G.D., Trigo, A. (eds) ENTERprise Information Systems. CENTERIS 2010. Communications in Computer and Information Science, vol 110. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16419-4_15
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DOI: https://doi.org/10.1007/978-3-642-16419-4_15
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