Abstract
There is a number of persons lacking basic knowledge about computers and other IT-related products and equipment. When facing problems there is a need to ask someone. A telephone support function could be a way to include people.
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Communication From The Commission to The European Parliament, The Council, The European Economic And Social Committee And the Committee of The Regions a Digital Agenda for Europe
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© 2011 Springer-Verlag Berlin Heidelberg
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Johansson, L., Tjäder, C. (2011). Technology Support via Telephone – to Elderly and People with Disability. In: Stephanidis, C. (eds) Universal Access in Human-Computer Interaction. Design for All and eInclusion. UAHCI 2011. Lecture Notes in Computer Science, vol 6765. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21672-5_53
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DOI: https://doi.org/10.1007/978-3-642-21672-5_53
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21671-8
Online ISBN: 978-3-642-21672-5
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