Abstract
Residential Care Services operate under high pressure: Raising quality requirements collide with time and legally defined cost constraints. Different from other service branches, prices are not dependant on realized costs and services for patients’ care. Residential care service employees’ real activities and cognitive workloads were not taken into account. A detailed process model including subject modeling is overdue. The described process model is the first approach in Germany with the goal to optimize structures and processes in residential care services. Empirical values by an experience group are used to optimize the services and enable change management by building models and simulations. The article shows two parts of the reference model: The initial reception and the billing process. An example of a subject model in the initial reception process shows the usage in a standard tool for modeling and simulation. The results already changed the processes of participating companies of the experience group.
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Lindner, HG. (2011). Subject Modeling in Residential Care Services. In: Schmidt, W. (eds) S-BPM ONE - Learning by Doing - Doing by Learning. S-BPM ONE 2011. Communications in Computer and Information Science, vol 213. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23471-2_10
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DOI: https://doi.org/10.1007/978-3-642-23471-2_10
Publisher Name: Springer, Berlin, Heidelberg
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