Abstract
In this paper we describe a service modeling project done at an IT department that provides IT services to a network of state owned healthcare providers in the state of Vaud in Switzerland. The goal of the project is to understand how to maintain business continuity in the case of a disaster affecting the IT department’s data center. We analyze how to precisely relate the business requirements to the IT operation requirements with the help of the SEAM Enterprise Architecture method. The results are refined service levels and the identification of the required technical architecture.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Fritscher, B., Pigneur, Y.: Business IT Alignment from Business Model to Enterprise Architecture. In: Salinesi, C., Pastor, O. (eds.) CAiSE Workshops 2011. LNBIP, vol. 83, pp. 4–15. Springer, Heidelberg (2011)
Golnam, A., Regev, G., Wegmann, A.: On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems. In: Snene, M., Ralyté, J., Morin, J.-H. (eds.) IESS 2011. LNBIP, vol. 82, pp. 30–41. Springer, Heidelberg (2011)
Golnam, A., Regev, G., Ramboz, J., Laprade, P., Wegmann, A.: Systemic Service Design: Aligning Value and Implementation. In: Morin, J.-H., Ralyté, J., Snene, M. (eds.) IESS 2010. LNBIP, vol. 53, pp. 150–164. Springer, Heidelberg (2010)
Lankhorst, M.M., Proper, H.A., Jonkers, H.: The Architecture of the ArchiMate Language. In: Halpin, T., Krogstie, J., Nurcan, S., Proper, E., Schmidt, R., Soffer, P., Ukor, R. (eds.) BPMDS 2009 and EMMSAD 2009. LNBIP, vol. 29, pp. 367–380. Springer, Heidelberg (2009)
Longépé, C.: The Enterprise Architecture IT Project. KoganPage (2003)
Kreuzer, E., Aschbacher, H.: Strategy-Based Service Business Development for Small and Medium Sized Enterprises. In: Snene, M., Ralyté, J., Morin, J.-H. (eds.) IESS 2011. LNBIP, vol. 82, pp. 173–188. Springer, Heidelberg (2011)
Le Dinh, T., Pham Thi, T.T.: A Conceptual Framework for Service Modelling in a Network of Service Systems. In: Morin, J.-H., Ralyté, J., Snene, M. (eds.) IESS 2010. LNBIP, vol. 53, pp. 192–206. Springer, Heidelberg (2010)
Maglio, P.P., Vargo, S.L., Caswell, N., Spohrer, J.: The service system is the basic abstraction of service science. Information Systems and E-Business Management 7(4), 395–406 (2009)
Office of Government Commerce:ITIL Service Design, TSO, London (2007)
Office of Government Commerce:ITIL Service Implementation, TSO, London (2007)
Osterwalder, A., Pigneur, Y.: Business Model Generation. Self published (2010)
Poels, G.: A Conceptual Model of Service Exchange in Service-Dominant Logic. In: Morin, J.-H., Ralyté, J., Snene, M. (eds.) IESS 2010. LNBIP, vol. 53, pp. 224–238. Springer, Heidelberg (2010)
Regev, G., Hayard, O., Wegmann, A.: Service Systems and Value Modeling from an Appreciative System Perspective. In: Snene, M., Ralyté, J., Morin, J.-H. (eds.) IESS 2011. LNBIP, vol. 82, pp. 146–157. Springer, Heidelberg (2011)
The Open Group Architecture Framework (TOGAF), http://www.opengroup.org/togaf (accessed, September 2011)
Vargo, S.L., Maglio, P.P., Akaka, M.A.: On value and value co-creation: A service systems and service logic perspective. European Management Journal 26(3), 145–152 (2008)
Wegmann, A.: On the Systemic Enterprise Architecture Methodology (SEAM). In: Proc. International Conference on Enterprise Information Systems (ICEIS), Angers, France (2003)
Wegmann, A., Regev, G., Rychkova, I., Lê, L.-S., De La Cruz, J.D., Julia, P.: Business-IT Alignment with SEAM for Enterprise Architecture. In: 11th IEEE International EDOC Conference. IEEE Press (2007)
Zachman, J.A.: A Framework for Information System Architecture. IBM Systems Journal 26(3), 276–292 (1987)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Wegmann, A., Regev, G., Viotti, G., Pilet, PA., Vuagniaux, P. (2012). Modeling an Emergency Service System for a Hospital Network. In: Snene, M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28227-0_6
Download citation
DOI: https://doi.org/10.1007/978-3-642-28227-0_6
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-28226-3
Online ISBN: 978-3-642-28227-0
eBook Packages: Computer ScienceComputer Science (R0)