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Composing Interface Demonstrations Automatically from Usage Logs

  • Conference paper
Enterprise Information Systems

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 141))

Abstract

The benefits of Enterprise Resource Planning (ERP) systems for managing enterprise-wide processes and resources may be counterbalanced by the burdens placed on their users in learning to operate the system. In this paper, we present an approach to creating system tutorials in which the system itself produces interface demonstrations as dynamic visualizations of previously occurring system-user interactions. This approach is motivated by our observations of ERP users in the workplace in conjunction with theoretical accounts of system-user collaboration. The playback interface culls information from the usage log records of the data model, which was specifically designed to overcome the challenges of identifying and aggregating relevant process-related data. This approach is a less costly, more flexible alternative to pre-recorded tutorials and has far-reaching implications for assisting users in learning to navigate and use any complex or confusing interface.

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Acknowledgments

This material is based in part upon work supported by the National Science Foundation under Grant No. 0819333. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of the National Science Foundation.

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Authors and Affiliations

  1. Bentley University, Waltham, MA, 02452, USA

    Tamara Babaian & Wendy Lucas

Authors
  1. Tamara Babaian
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  2. Wendy Lucas
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Corresponding author

Correspondence to Tamara Babaian .

Editor information

Editors and Affiliations

  1. Institute for Systems and Technologies of Information, Control and Communication, Setúbal, Portugal

    José Cordeiro

  2. Instituto Politécnico de Setúbal, Setúbal, Portugal

    Leszek A. Maciaszek

  3. Wroclaw University of Economics, Wroclaw, Poland

    Joaquim Filipe

  4. Macquarie University, Sydney, Australia

    José Cordeiro

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Babaian, T., Lucas, W. (2013). Composing Interface Demonstrations Automatically from Usage Logs. In: Cordeiro, J., Maciaszek, L.A., Filipe, J. (eds) Enterprise Information Systems. Lecture Notes in Business Information Processing, vol 141. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40654-6_23

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  • DOI: https://doi.org/10.1007/978-3-642-40654-6_23

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-40653-9

  • Online ISBN: 978-3-642-40654-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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