Abstract
This paper describes an approach to the In-Call control of services as developed by the ASCOT project. Emphasis is made on the application of usability principles to the practical problems presented by real service deployment within an Integrated Service Engineering environment. The ASCOT approach to the graphical control of services incall will be described including details of practical experiments and any conclusions drawn.
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Coates, P., Ellman, J. (1995). An approach to user management of broadband services. In: Clarke, A., Campolargo, M., Karatzas, N. (eds) Bringing Telecommunication Services to the People — IS&N '95. IS&N 1995. Lecture Notes in Computer Science, vol 998. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0016979
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DOI: https://doi.org/10.1007/BFb0016979
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