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Knowledge Management in Electronic Government

5th IFIP International Working Conference, KMGov 2004, Krems, Austria, May 17-19, 2004, Proceedings

  • Conference proceedings
  • © 2004

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Editors:
  1. Maria A. Wimmer

    1. Institute for IS Research, University of Koblenz-Landau, Koblenz, Germany

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Part of the book series: Lecture Notes in Computer Science (LNCS, volume 3035)

Part of the book sub series: Lecture Notes in Artificial Intelligence (LNAI)

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Conference proceedings info: KMGov 2004.

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About this book

“We know more than we can tell and we can know nothing without relying upon those things which we may not be able to tell” (Michael Polanyi) The importance of knowledge management (KM) is increasingly recognized in the public sector and in relation with e-government implementations. Because governments and public administrations deal with information and knowledge on a large scale, this domain is particularly predestined to actively practice KM: much of the work of public authorities refers to the elaboration of data, infor- tionandknowledgeoncitizens,businesses,society,themarkets,theenvironment, laws, politics, etc. Evenmany“products”ofpublicadministrationandgovernmentaredelivered intheshapeofinformationandknowledgethemselves.Thisaspectespecially- plies to the policies, management, regulation and monitoring of society, markets and the environment. With the recent evolution of e-government projects, high expectations are linked. As a consequence, e?cient support from adequate KM conceptsandtoolstoexploitthehugeknowledgeandinformationresourcesdealt with in e-government is expected. Not only the trend towards a knowledge society calls for KM solutions. C- rent e-government developments signi?cantly in?uence the public sector. These require the rethinking of knowledge distribution and management: Citizen- and business- oriented service delivery, including one-stop service provision, inter- ganizationalco-operationbetweengovernmentagenciesandcross-bordersupport for complex administrative decision making call for largely opened-up access to remote information and knowledge resources. E-government – and speci?cally the concept of online one-stop government – integrates dislocated information and knowledge sources into a global virtual knowledge fabric.

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Table of contents (34 papers)

  1. Front Matter

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  3. Strategies to Implement KM in the Public Sector

    1. Reconceptualising Government in the New E-Ra

      • Ailsa Kolsaker, Liz Lee-Kelley
      Pages 18-26

    2. Business Models and Governance Strategy of Policy Knowledge Service for National Knowledge Management

      • Kyoung Jun Lee
      Pages 27-36

    3. Knowledge Management in Delivering Customer Oriented Services in Public Sector

      • Sanda Zaharova, Kristine Zelmene
      Pages 37-46

    4. Intercultural E-government

      • Peter Parycek, Hanna Risku
      Pages 47-53

    5. Bürgerzufriedenheit mit Portalen der öffentlichen Verwaltung – Ergebnisse einer Untersuchung über Zufriedenheitsmodelle und Vertrauensfragen im E-government

      • Ronald Roedl, Mark Nadjafi
      Pages 54-69

    6. Analysis of Best Practice Policy and Benchmarking Behavior for Government Knowledge Management

      • Kyoung Jun Lee, Byul Jeon
      Pages 70-79

    7. Rewarding Quality and Innovation: Awards, Charters, and International Standards as Catalysts for Change

      • Michael E. Milakovich
      Pages 80-90

  4. Knowledge Ontologies and Structuring Concepts for Public Administration

    1. Model of Experience for Public Organisations with Staff Mobility

      • Jacek Kitowski, Krzysztof Krawczyk, Marta Majewska, Mariusz Dziewierz, Renata Słota, Simon Lambert et al.
      Pages 91-100

    2. The Governance Enterprise Architecture (GEA) High-Level Object Model

      • Vassilios Peristeras, Konstantinos Tarabanis
      Pages 101-110

    3. Retrieving Knowledge in E-government: The Prospects of Ontology for Regulatory Domain Record Keeping Systems

      • Richard J. Daddieco
      Pages 111-121

    4. Ontology-Enabled E-gov Service Configuration: An Overview of the OntoGov Project

      • Efthimios Tambouris, Stelios Gorilas, Gregory Kavadias, Dimitris Apostolou, Andreas Abecker, Ljiljana Stojanovic et al.
      Pages 122-127

    5. Simple Life-Events Ontology in SU(M)O-KIF

      • Boštjan Berčič, Mirko Vintar
      Pages 128-135

  5. Technologies for KM Support in Public Administrations

    1. Knowledge Management and Modelling in Health Care Organizations: The Standard Operating Procedures

      • Vincenzo Della Mea, Marco Pittaro, Vito Roberto
      Pages 136-146

    2. Architecture of an Active Life-Event Portal: A Knowledge-Based Approach

      • Anamarija Leben, Marko Bohanec
      Pages 147-156

    3. Metadata Repository Support for Legacy Knowledge Discovery in Public Administrations

      • Adriana Maria C. M Figueiredo, Aqueo Kamada, Luciano L Damasceno, Marcos Antonio Rodrigues, Manuel de Jesus Mendes
      Pages 157-165

  6. Requirements Engineering for KM

    1. Knowledge Elicitation and Modeling for E-government

      • Paolo Bresciani, Paolo Donzelli, Sara Ferrari, Fabrizio Sannicolò
      Pages 166-177

    2. Designing a Brokerage Platform for the Delivery of E-government Services to the Public

      • Dimitra Pappa, Constantin Makropoulos
      Pages 178-189
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  1. Knowledge Management in Electronic Government

Editors and Affiliations

  • Institute for IS Research, University of Koblenz-Landau, Koblenz, Germany

    Maria A. Wimmer

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