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Subjective stakeholder dynamics relationships treatment: a methodological approach using fuzzy decision-making

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Abstract

Since the stakeholder theory was proposed to explain the interaction among its agents, extensive approaches have been developed. However, the literature continues to suggest the development of new methodologies that allow an analysis of the dynamics and uncertainty of the relationships between each agent. In this sense, this research proposes a novel methodology for the treatment of subjective stakeholder dynamics using fuzzy decision-making. The study proposes a mathematical methodological perspective for the treatment of subjective relationships among stakeholders, which allows a predictive simulation tool to be developed for attitude and personal preferences to analyze the links among all stakeholders. A mathematical application is developed to help the decision-making process in uncertainty concerning the ordering-according-to-their-importance and linking-of-relation algorithms, which are based on notions of relation, gathering and ordering. A numerical example is proposed to understand the method’s usefulness and feasibility. The results approximate how stakeholder ambiguity and fuzziness can be managed considering the decision-maker’s preference subjectivity. In addition, these results highlight the different relationships among each stakeholder, their intensity levels, the incidence linkage loops and the incidence relative on stakeholder behaviors. The main implication of this proposition is to deal with the subjective preferences provide by decision-maker to better interpret environmental and subjective factors. Furthermore, this study contributes to the strategic planning and decision-making processes for operative units within uncertain environment in the short term.

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Notes

  1. Intense and linked relations are defined as characteristics and properties of each relationship type. Intensity considers that a connector agent is in the relationship, which allows an analysis of the convergence of the limit, periodicity and non-standardized situations that are reflected in aspects such as time, space and possible connections. Thus, relationships’ behavior can be observed as time passes or a sequence happens, which can strengthen or weaken existing relationships or create new relationships. Linked considers the graphical representations of the relationships in which the direct or indirect connections are shown, i.e., the linked relationships among the different objects belonging to the graph are established. Thus, variations can be analyzed in the relations’ intensities, levels or strengths to observe the behavior and the links’ strengthening or degradation establishing the relationships in a period of time or in a sequence of stages.

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Acknowledgements

We would like to thank the anonymous reviewers for valuable comments that have improved the paper’s quality.

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Authors and Affiliations

  1. Universidad Pedagógica y Tecnológica de Colombia, Av. Central del Norte 39-115, Tunja, 150001, Boyacá, Colombia

    Fabio Blanco-Mesa

  2. University of Barcelona, Av. Diagonal, 690, 08034, Barcelona, Spain

    Anna M. Gil-Lafuente

  3. Department of Management Control and Information Systems, School of Economics and Business, University of Chile, Av. Diagonal Paraguay 257, 8330015, Santiago, Chile

    José M. Merigó

  4. School of Information, Systems & Modelling, Faculty of Engineering and Information Technology, University of Technology Sydney, 15 Broadway, Ultimo, NSW, 2007, Australia

    José M. Merigó

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  1. Fabio Blanco-Mesa
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  2. Anna M. Gil-Lafuente
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  3. José M. Merigó
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Correspondence to Fabio Blanco-Mesa.

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Blanco-Mesa, F., Gil-Lafuente, A.M. & Merigó, J.M. Subjective stakeholder dynamics relationships treatment: a methodological approach using fuzzy decision-making. Comput Math Organ Theory 24, 441–472 (2018). https://doi.org/10.1007/s10588-018-09284-z

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