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Knowledge Sharing by Micro-Teams: A Case Study in an Information Services Department

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Abstract

This paper is based on a research project that aimed to identify the enhancers and inhibitors of human-centred knowledge sharing (KS) by micro-teams. The study focused on KS within and between micro-teams in an Information Services (IS) Department of a large, international organisation. Primary data was collected via questionnaires and its analysis highlighted a range of reasons why some teams fail to share knowledge. The conclusions and resultant recommendations focus on eliminating the notion of ‘tunnel vision’ within and between the micro-teams.

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Cronk, L., Ragsdell, G. Knowledge Sharing by Micro-Teams: A Case Study in an Information Services Department. OR Insight 21, 19–27 (2008). https://doi.org/10.1057/ori.2008.17

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  • DOI: https://doi.org/10.1057/ori.2008.17