COVID-19 impact on hospitality retail employees’ turnover intentions
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 18 March 2022
Issue publication date: 19 May 2022
Abstract
Purpose
This study aims to examine effects of the COVID-19-induced lockdown on turnover intentions (TI) for the hospitality retail sector.
Design/methodology/approach
This study reviews employee TI literature before and during the COVID-19 pandemic. The data for the present study were derived from a sample of 301 hospitality retail workers employed within the integrated resorts on The Cotai Strip, Macao. Data were analysed using structural equation modelling.
Findings
This study showed a significant positive relationship between job satisfaction (JS) and the two variables of workload and pay (WP) and company support (CS). Co-worker relationship did not influence JS. Furthermore, JS had a significant negative effect on employee TI. WP had the greatest influence on whether to leave the sector or not.
Practical implications
The suggested framework can assist hospitality retail management in developing an employee-retention strategy as the sector recovers from pandemic restrictions.
Originality/value
To the best of the authors’ knowledge, this is one of the first studies to develop a TI framework for the hospitality retail sector during the pandemic.
Keywords
Citation
McCartney, G., Chi In, C.L. and Pinto, J.S.d.A.F. (2022), "COVID-19 impact on hospitality retail employees’ turnover intentions", International Journal of Contemporary Hospitality Management, Vol. 34 No. 6, pp. 2092-2112. https://doi.org/10.1108/IJCHM-08-2021-1053
Publisher
:Emerald Publishing Limited
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