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Lee JYap CRoto V(2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3502128
Roto VLee JLai-Chong Law EZimmerman J(2021)The Overlaps and Boundaries Between Service Design and User Experience DesignProceedings of the 2021 ACM Designing Interactive Systems Conference10.1145/3461778.3462058(1915-1926)Online publication date: 28-Jun-2021
https://dl.acm.org/doi/10.1145/3461778.3462058
Yap CLee JRoto V(2021)How HCI Interprets Service Design: A Systematic Literature ReviewHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85616-8_16(259-280)Online publication date: 30-Aug-2021
https://dl.acm.org/doi/10.1007/978-3-030-85616-8_16

Index Terms

Service design and blind mice
1. Human-centered computing
  1. Interaction design
    1. Interaction design process and methods
      1. User centered design
      2. User interface design

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Published: 25 February 2020

Published in INTERACTIONS Volume 27, Issue 2

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Lee JYap CRoto V(2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3502128
Roto VLee JLai-Chong Law EZimmerman J(2021)The Overlaps and Boundaries Between Service Design and User Experience DesignProceedings of the 2021 ACM Designing Interactive Systems Conference10.1145/3461778.3462058(1915-1926)Online publication date: 28-Jun-2021
https://dl.acm.org/doi/10.1145/3461778.3462058
Yap CLee JRoto V(2021)How HCI Interprets Service Design: A Systematic Literature ReviewHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85616-8_16(259-280)Online publication date: 30-Aug-2021
https://dl.acm.org/doi/10.1007/978-3-030-85616-8_16

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Transforming men into mice: the Nadeau-Taylor chromosomal breakage model revisited

Participatory Service Design Based on User-Centered QoS

Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers

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