research-article

Making Space for Support: An Exploratory Analysis of Pandemic-Response Mutual Aid Platforms

Authors:

Tiffany Knearem,

John M. CarrollAuthors Info & Claims

C&T '21: Proceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech

Pages 38 - 43

https://doi.org/10.1145/3461564.3461567

Published: 21 June 2021 Publication History

Abstract

The COVID-19 pandemic ushered in an era of unprecedented hardship across the United States. In response, local community members leveraged mutual aid as a form of citizen-based, peer-to-peer care. In this paper, we are interested in teasing out significant design features that support the facilitation of mutual aid on online platforms. To this end, we conducted a scenario-based claims analysis of the two most widely used platforms for mutual aid, based on three primary user groups. Our analysis suggests that design for mutual aid platforms considers features which support request standardization and balanced visibility alongside validation and conversational interaction.

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Cited By

Knearem TJo JAlliyu OCarroll J(2024)Solidarity not Charity! Empowering Local Communities for Disaster Relief during COVID-19 through Grassroots SupportComputer Supported Cooperative Work (CSCW)10.1007/s10606-023-09484-5Online publication date: 18-Jan-2024
https://doi.org/10.1007/s10606-023-09484-5
Guilliams ARubens UBanneux FChapeau PMarée R(2023)Shareish (Share & Cherish): an open-source, map-based, web platform to foster mutual aidProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593790(238-251)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593790
Lou KFloridi L(2023)Online Altruism: What it is and how it Differs from Other Kinds of AltruismMinds and Machines10.1007/s11023-023-09648-833:4(641-666)Online publication date: 28-Oct-2023
https://doi.org/10.1007/s11023-023-09648-8
Show More Cited By

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C&T '21: Proceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech

June 2021

345 pages

ISBN:9781450390569

DOI:10.1145/3461564

Editors:
Florian Cech
University of Stuttgart, Germany
,
Shelly Farnham
University of Stuttgart, Germany

Copyright © 2021 ACM.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 21 June 2021

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C&T '21

C&T '21: Communities & Technologies 2021

June 20 - 25, 2021

WA, Seattle, USA

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Overall Acceptance Rate 80 of 183 submissions, 44%

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Cited By

Knearem TJo JAlliyu OCarroll J(2024)Solidarity not Charity! Empowering Local Communities for Disaster Relief during COVID-19 through Grassroots SupportComputer Supported Cooperative Work (CSCW)10.1007/s10606-023-09484-5Online publication date: 18-Jan-2024
https://doi.org/10.1007/s10606-023-09484-5
Guilliams ARubens UBanneux FChapeau PMarée R(2023)Shareish (Share & Cherish): an open-source, map-based, web platform to foster mutual aidProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593790(238-251)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593790
Lou KFloridi L(2023)Online Altruism: What it is and how it Differs from Other Kinds of AltruismMinds and Machines10.1007/s11023-023-09648-833:4(641-666)Online publication date: 28-Oct-2023
https://doi.org/10.1007/s11023-023-09648-8
Qureshi IBhatt BGupta STiwari A(2022)Introduction to the Role of Information and Communication Technologies in PolarizationCauses and Symptoms of Socio-Cultural Polarization10.1007/978-981-16-5268-4_1(1-23)Online publication date: 23-Mar-2022
https://doi.org/10.1007/978-981-16-5268-4_1
Jo JKnearem TTsai CCarroll J(2022)Using Local Community to Ease Long Haul Uncertainty During the COVID-19 PandemicInformation for a Better World: Shaping the Global Future10.1007/978-3-030-96960-8_15(211-227)Online publication date: 28-Feb-2022
https://dl.acm.org/doi/10.1007/978-3-030-96960-8_15

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