An office study: Its implications on the understanding of organizations
Abstract
The results of an office study are presented. The goals of the study were to determine some parameters of the problem solving and knowledge level processing that occurs in a particular organization. The problem solving processes in the organization are described and the relationship between these problem solving processes and some characteristics of the knowledge used to solve the problems is discussed. In addition we describe the impact exceptions have on the evolution of the organization and identify two mechanisms that help the organization adapt to change. The implications of the results of the study on the understanding of organizations are discussed. Areas of further study are described.
References
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An office study: Its implications on the understanding of organizations
COCS '84: Proceedings of the second ACM-SIGOA conference on Office information systemsThe results of an office study are presented. The goals of the study were to determine some parameters of the problem solving and knowledge level processing that occurs in a particular organization. The problem solving processes in the organization are ...
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Publication History
Published: 01 January 1984
Published in SIGOA Volume 5, Issue 1-2
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