Article

Acceptance and usability of a relational agent interface by urban older adults

Authors:

Timothy W. Bickmore,

Lisa Caruso,

Kerri Clough-GorrAuthors Info & Claims

CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems

Pages 1212 - 1215

https://doi.org/10.1145/1056808.1056879

Published: 02 April 2005 Publication History

Get Access

Abstract

This study examines the acceptance and usability of an animated conversational agent designed to establish long-term relationships with older, mostly minority adult users living in urban neighborhoods. The agent plays the role of an exercise advisor who interacts with subjects daily for two months on a touch-screen computer installed in their homes for the study. Survey results indicate the eight subjects who completed the pilot study (aged 62-82) found the agent very easy to interact with, even though most of them had little or no previous experience using computers. Most subjects also indicated strong liking for and trust in the agent, felt that their relationship with the agent was more similar to a close friend than a stranger, and expressed a strong desire to continue working with the agent at the end of the study. These results were also confirmed through qualitative analysis of post-experiment debrief transcripts.

References

[1]

Healthy People 2010, Office of Disease Prevention and Health Promotion, US Dept of Health and Human Services, Washington, DC, 2001.

Google Scholar

[2]

Falling through the Net: defining the digital divide. A report on the telecommunications and information technology gap in America, National Telecommunication and Information Administration, Washington, DC, 1999.

Google Scholar

[3]

Bickmore, T. and Cassell, J., Relational Agents: A Model and Implementation of Building User Trust, Proc. CHI 2001, ACM Press (2001), pp. 396--403.

Digital Library

Google Scholar

[4]

Bickmore, T. and Picard, R. Establishing and Maintaining Long-Term Human-Computer Relationships. ACM Transactions on Computer Human Interaction, (to appear).

Digital Library

Google Scholar

[5]

Jarvis, K., Friedman, R., Heeren, T., and Cullinane, P. Older women and physical activity: using the telephone to walk. Womens Health Issues, 7 (1997) 24--29.

Crossref

Google Scholar

[6]

Lobach, D., Hasselblad, V., and Wildemuth, B., Evaluation of a Tool to Categorize Patients by Reading Literacy and Computer Skill to Facilitate the Computer-Administered Patient Interview, Proc. American Medical Informatics Association Symposium (2003), pp. 391--395.

Google Scholar

[7]

Revere, D. and Dunbar, P. Review of Computer-generated Outpatient Health Behavior Interventions: Clinical Encounters "in Absentia". JAMA, 8 (2001) 62--79.

Google Scholar

[8]

Smith, J., GrandChair: Conversational Collection of Grandparent's Stories, MS Thesis, MIT, 2000.

Google Scholar

[9]

Williams, M., Parker, R., Baker, D., Parikh, N., Pitkin, K., Coates, W., and Nurss, J. Inadequate Functional Health Literacy Among Patients at Two Public Hospitals. JAMA, 274, 21 (1995), 1677--1720.

Google Scholar

Cited By

View all

Kim DSong H(2024)Designing an age-friendly conversational AI agent for mobile bankingInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103262187:COnline publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1016/j.ijhcs.2024.103262
Agyei EKekkonen MOinas-Kukkonen H(2024)Evaluating the Persuasive Potential from Software Design SpecificationsPersuasive Technology10.1007/978-3-031-58226-4_2(15-25)Online publication date: 10-Apr-2024
https://dl.acm.org/doi/10.1007/978-3-031-58226-4_2
Richards DMiranda Maciel PJanssen H(2023)The Co-Design of an Embodied Conversational Agent to Help Stroke Survivors Manage Their RecoveryRobotics10.3390/robotics1205012012:5(120)Online publication date: 22-Aug-2023
https://doi.org/10.3390/robotics12050120
Show More Cited By

Index Terms

Acceptance and usability of a relational agent interface by urban older adults
1. Hardware
  1. Communication hardware, interfaces and storage
    1. Sound-based input / output
2. Human-centered computing
  1. Human computer interaction (HCI)
  2. Interaction design
    1. Interaction design theory, concepts and paradigms

Recommendations

Recruiting Older Adults in the Wild: Reflections on Challenges and Lessons Learned from Research Experience
PervasiveHealth '18: Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare

It is important to understand the older adults prior to the design process. The understanding can better facilitate design conversations between the researchers and the older adults. In this paper, we discussed our experiences of building a relationship ...
Understanding Older Adults' Participation in Online Social Activities: Lessons from the COVID-19 Pandemic
CSCW

Restrictions arising from the COVID-19 pandemic have limited opportunities for older people to participate in face-to-face organised social activities. Many organisations moved these activities online, but little is known about older adults' experiences ...
Older Adults Using Technology for Meaningful Activities During COVID-19: An Analysis Through the Lens of Self-Determination Theory
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Restrictions during the COVID-19 pandemic significantly affected people's opportunities to engage in activities that are meaningful to their lives. In response to these constraints, many people, including older adults, turned to digital technologies as ...

Comments

Information & Contributors

Information

Published In

CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems

April 2005

1358 pages

ISBN:1595930027

DOI:10.1145/1056808

Conference Chair:
Gerrit van der Veer
Vrije Universiteit, The Netherlands
,
Program Chair:
Carolyn Gale
Stanford University, Stanford, CA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 April 2005

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Article

Conference

CHI05

Sponsor:

CHI05: CHI 2005 Conference on Human Factors in Computing Systems

April 2 - 7, 2005

OR, Portland, USA

Acceptance Rates

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

84
Total Citations
View Citations
1,320
Total Downloads

Downloads (Last 12 months)55
Downloads (Last 6 weeks)2

Reflects downloads up to 11 Aug 2024

Other Metrics

View Author Metrics

Citations

Cited By

View all

Kim DSong H(2024)Designing an age-friendly conversational AI agent for mobile bankingInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103262187:COnline publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1016/j.ijhcs.2024.103262
Agyei EKekkonen MOinas-Kukkonen H(2024)Evaluating the Persuasive Potential from Software Design SpecificationsPersuasive Technology10.1007/978-3-031-58226-4_2(15-25)Online publication date: 10-Apr-2024
https://dl.acm.org/doi/10.1007/978-3-031-58226-4_2
Richards DMiranda Maciel PJanssen H(2023)The Co-Design of an Embodied Conversational Agent to Help Stroke Survivors Manage Their RecoveryRobotics10.3390/robotics1205012012:5(120)Online publication date: 22-Aug-2023
https://doi.org/10.3390/robotics12050120
Salman SRichards DDras M(2023)Identifying Which Relational Cues Users Find Helpful to Allow Tailoring of e-Coach DialoguesMultimodal Technologies and Interaction10.3390/mti71000937:10(93)Online publication date: 2-Oct-2023
https://doi.org/10.3390/mti7100093
Langener SKolkmeier JVanDerNagel JKlaassen Rvan Manen JHeylen D(2023)Development of an Alcohol Refusal Training in Immersive Virtual Reality for Patients With Mild to Borderline Intellectual Disability and Alcohol Use Disorder: Cocreation With Experts in Addiction CareJMIR Formative Research10.2196/425237(e42523)Online publication date: 26-Apr-2023
https://doi.org/10.2196/42523
Islam AChaudhry BIslam A(2023)Designing Healthcare Relational Agents: A Conceptual Framework with User-Centered Design Guidelines2023 IEEE Symposium on Computers and Communications (ISCC)10.1109/ISCC58397.2023.10218039(1-4)Online publication date: 9-Jul-2023
https://doi.org/10.1109/ISCC58397.2023.10218039
Pednekar SDhirawani PShah RShekokar NGhag K(2023)Voice-Based Interaction for an Aging Population: A Systematic Review2023 3rd International Conference on Intelligent Communication and Computational Techniques (ICCT)10.1109/ICCT56969.2023.10075801(1-8)Online publication date: 19-Jan-2023
https://doi.org/10.1109/ICCT56969.2023.10075801
Chiba YHigashinaka R(2023)Dialogue Situation Recognition in Everyday Conversation From Audio, Visual, and Linguistic InformationIEEE Access10.1109/ACCESS.2023.329384611(70819-70832)Online publication date: 2023
https://doi.org/10.1109/ACCESS.2023.3293846
El Kamali MAngelini LCaon MDulake NChamberlain PCraig CStandoli CAndreoni GAbou Khaled OMugellini E(2023)Co-designing an Embodied e-Coach With Older Adults: The Tangible Coach JourneyInternational Journal of Human–Computer Interaction10.1080/10447318.2023.217133240:10(2736-2759)Online publication date: 21-Feb-2023
https://doi.org/10.1080/10447318.2023.2171332
Kwon SLee HPark SHeo YLee KKang Y(2023)‘Um, so like, is this how I speak?’: design implications for automated visual feedback systems on speechBehaviour & Information Technology10.1080/0144929X.2023.2271997(1-20)Online publication date: 9-Nov-2023
https://doi.org/10.1080/0144929X.2023.2271997
Show More Cited By

View Options

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Cited By

Index Terms

Recommendations

Recruiting Older Adults in the Wild: Reflections on Challenges and Lessons Learned from Research Experience

Understanding Older Adults' Participation in Online Social Activities: Lessons from the COVID-19 Pandemic

Older Adults Using Technology for Meaningful Activities During COVID-19: An Analysis Through the Lens of Self-Determination Theory

Comments

Published In

Sponsors

Publisher

Publication History

Permissions

Check for updates

Author Tags

Qualifiers

Conference

Acceptance Rates

Other Metrics

Article Metrics

Other Metrics

Cited By

Login options

Full Access

PDF

eReader

Abstract

References

Cited By

Index Terms

Recommendations

Recruiting Older Adults in the Wild: Reflections on Challenges and Lessons Learned from Research Experience

Understanding Older Adults' Participation in Online Social Activities: Lessons from the COVID-19 Pandemic

Older Adults Using Technology for Meaningful Activities During COVID-19: An Analysis Through the Lens of Self-Determination Theory

Comments

Information

Published In

Sponsors

Publisher

Publication History

Permissions

Check for updates

Author Tags

Qualifiers

Conference

Acceptance Rates

Contributors

Other Metrics

Bibliometrics

Article Metrics

Other Metrics

Citations

Cited By

Get Access

Login options

Full Access

View options

PDF

eReader

Figures

Other

Share

Share this Publication link

Share on social media

Affiliations