Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
skip to main content
10.1145/1718918.1718946acmconferencesArticle/Chapter ViewAbstractPublication PagescscwConference Proceedingsconference-collections
research-article

Making love in the network closet: the benefits and work of family videochat

Published: 06 February 2010 Publication History

Abstract

In this paper, we explore the benefits of videochat for families and the corresponding work that home users engage in to make a video call run smoothly. We explore the varieties of social work required, including coordination work, presentation work, behavioral work, and scaffolding work, as well as the technical work necessary. We outline the benefits families enjoy for doing this work and discuss the ways in which families use videochat to reinforce their identity as a family and reinforce their family values, in effect making - as in creating - love. We conclude with recommendations for improving videochat and for designing with family values in mind more generally.

References

[1]
Bly, S.A., Harrison, S.R., and Irwin, S. Media spaces: bringing people together in a video, audio, and computing environment. CACM 36, 1 (1993), 28--46.
[2]
Brown, B., Taylor, A., Izadi, S., Sellen, A., Kaye, J., and Eardley, R. Locating Family Values: A Field Trial of the Whereabouts Clock. In UbiComp 2007: Ubiquitous Computing. 2007, 354--371.
[3]
Bruner, J. Child's Talk: Learning to Use Language. W.W. Norton & Co., 1985.
[4]
Brush, A.B., Inkpen, K.M., and Tee, K. SPARCS: exploring sharing suggestions to enhance family connectedness. Proc. CSCW'08, ACM (2008), 629--638.
[5]
Cockton, G. Designing worth is worth designing. Proc. NordiCHI'06, ACM (2006), 165--174.
[6]
Cowan, R.S. More Work For Mother: The Ironies Of Household Technology From The Open Hearth To The Microwave. Basic Books, 1985.
[7]
Dantec, C.A.L., Poole, E.S., and Wyche, S.P. Values as lived experience: evolving value sensitive design in support of value discovery. Proc. CHI'09, ACM (2009), 1141--1150.
[8]
Dourish, P. and Bly, S. Portholes: supporting awareness in a distributed work group. Proc. CHI'92, ACM (1992), 541--547.
[9]
Dourish, P., Grinter, E., Flor, J.D.D.L., and Joseph, M. Security in the wild: user strategies for managing security as an everyday, practical problem. Personal Ubiquitous Comput. 8, 6 (2004), 391--401.
[10]
Fish, R.S., Kraut, R.E., and Chalfonte, B.L. The VideoWindow system in informal communication. Proc. CHI'90, ACM (1990), 1--11.
[11]
Friedman, B., Peter H. Khan, J., and Howe, D.C. Trust online. Commun. ACM 43, 12 (2000), 34--40.
[12]
Gaver, W., Moran, T., MacLean, A., et al. Realizing a video environment: EuroPARC's RAVE system. Proc. CHI'92, ACM (1992), 27--35.
[13]
Gilmore, D.J., Cockton, G., Churchill, E., Kujala, S., Henderson, A., and Hammontree, M. Values, value and worth: their relationship to hci? CHI '08 extended abstracts on Human factors in computing systems, ACM (2008), 3933--3936.
[14]
Gregg, J.L. Tearing down walls for the homebound elderly. Ext. Abs. CHI'01, ACM (2001), 469--470.
[15]
Grinter, R.E., Edwards, W.K., Newman, M.W., and Ducheneaut, N. The work to make a home network work. Proc. ECSCW'05, (2005), 469--488.
[16]
Gueddana, S. and Roussel, N. Pêle-Mêle, a video communication system supporting a variable degree of engagement. Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work, ACM (2006), 423--426.
[17]
Harmon, A. Grandma's on the Computer Screen. New York Times, 2008. nytimes.com/2008/11/27/us/27minicam.html.
[18]
Hutchinson, H., Mackay, W., Westerlund, B., et al. Technology probes: inspiring design for and with families. Proc. CHI'03, ACM (2003), 17--24.
[19]
Ito, M., Baumer, S., Bittanti, M., et al. Hanging Out, Messing Around, and Geeking Out: Kids Living and Learning with New Media. The MIT Press, 2009.
[20]
Kaye, J. 'J.', Go, J., Ames, M., and Spasojevic, M. The Joys and Frustrations of Family Videoconferencing. Under consideration for Proc. CHI 2010.
[21]
Miller, D. A Theory of Shopping. Cornell University Press, 1998.
[22]
Millett, L.I., Friedman, B., and Felten, E. Cookies and Web browser design: toward realizing informed consent online. Proc. CHI'01, ACM (2001), 46--52.
[23]
Nguyen, D. and Canny, J. MultiView: spatially faithful group video conferencing. Proc. CHI'05, ACM (2005), 799--808.
[24]
O'Hara, K., Black, A., and Lipson, M. Everyday practices with mobile video telephony. Proc. CHI'06, ACM (2006), 871--880.
[25]
Palen, L. and Dourish, P. Unpacking "privacy" for a networked world. Proc. CHI'03, ACM (2003), 129--136.
[26]
Plaisant, C., Clamage, A., Hutchinson, H.B., Bederson, B.B., and Druin, A. Shared family calendars: Promoting symmetry and accessibility. ACM Trans. Comput.-Hum. Interact. 13, 3 (2006), 313--346.
[27]
Rode, J.A., Toye, E.F., and Blackwell, A.F. The domestic economy: a broader unit of analysis for end user programming. Ext. Abs. CHI'05, ACM (2005), 1757--1760.
[28]
Shehan, E. and Edwards, W.K. Home networking and HCI: what hath god wrought? Proc. CHI'07, ACM (2007), 547--556.
[29]
Tolmie, P., Crabtree, A., Rodden, T., Greenhalgh, C., and Benford, S. Making the home network at home: Digital housekeeping. In ECSCW 2007. 2007, 331--350.
[30]
Yarosh, S. Supporting long-distance parent-child interaction in divorced families. Ext. Abs. CHI'08, ACM (2008), 3795--3800.

Cited By

View all
  • (2024)The People Have Spoken: First-Hand Accounts of How to Improve Romantic Relationships With an Incarcerated PartnerUrban Social Work10.1891/USW-2023-00178:1(5-19)Online publication date: 4-Jun-2024
  • (2024)"More Than Just Holding the iPad": Family Members' Perspectives on the Work of Video Calling in Aged CareProceedings of the ACM on Human-Computer Interaction10.1145/36870078:CSCW2(1-26)Online publication date: 8-Nov-2024
  • (2024)Unfulfilled Promises of Child Safety and Privacy: Portrayals and Use of Children in Smart Home MarketingProceedings of the ACM on Human-Computer Interaction10.1145/36374228:CSCW1(1-29)Online publication date: 26-Apr-2024
  • Show More Cited By

Index Terms

  1. Making love in the network closet: the benefits and work of family videochat

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CSCW '10: Proceedings of the 2010 ACM conference on Computer supported cooperative work
    February 2010
    468 pages
    ISBN:9781605587950
    DOI:10.1145/1718918
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 06 February 2010

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. family
    2. home
    3. home networking
    4. identity
    5. values
    6. video
    7. videochat
    8. videoconferencing

    Qualifiers

    • Research-article

    Conference

    CSCW '10
    Sponsor:
    CSCW '10: Computer Supported Cooperative Work
    February 6 - 10, 2010
    Georgia, Savannah, USA

    Acceptance Rates

    Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

    Upcoming Conference

    CSCW '25

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)93
    • Downloads (Last 6 weeks)10
    Reflects downloads up to 06 Jan 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)The People Have Spoken: First-Hand Accounts of How to Improve Romantic Relationships With an Incarcerated PartnerUrban Social Work10.1891/USW-2023-00178:1(5-19)Online publication date: 4-Jun-2024
    • (2024)"More Than Just Holding the iPad": Family Members' Perspectives on the Work of Video Calling in Aged CareProceedings of the ACM on Human-Computer Interaction10.1145/36870078:CSCW2(1-26)Online publication date: 8-Nov-2024
    • (2024)Unfulfilled Promises of Child Safety and Privacy: Portrayals and Use of Children in Smart Home MarketingProceedings of the ACM on Human-Computer Interaction10.1145/36374228:CSCW1(1-29)Online publication date: 26-Apr-2024
    • (2024)Remote, but Tangible: Activities for Grandparents and Grandchildren across Physical SpacesProceedings of the Eighteenth International Conference on Tangible, Embedded, and Embodied Interaction10.1145/3623509.3635260(1-7)Online publication date: 11-Feb-2024
    • (2024)Parent-Child Joint Media Engagement Within HCI: A Scoping Analysis of the Research LandscapeProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642307(1-21)Online publication date: 11-May-2024
    • (2024)Older Adults Imagining Future Technologies in Participatory Design Workshops: Supporting Continuity in the Pursuit of Meaningful ActivitiesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641887(1-18)Online publication date: 11-May-2024
    • (2024)Exploring dialogic interactions in grandparent-grandchild conversations over video chat in the United StatesJournal of Children and Media10.1080/17482798.2024.2384977(1-19)Online publication date: 12-Aug-2024
    • (2024)Digital and other forms of contact between older European parents and children: the role of internet use, digital skills, emotional and geographical distanceCommunity, Work & Family10.1080/13668803.2024.2418570(1-15)Online publication date: 25-Oct-2024
    • (2024)The Impact of Video Meeting Systems on Psychological User StatesInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2023.103178182:COnline publication date: 1-Feb-2024
    • (2023)Les nouvelles technologies au service de la relation grand-parentale durant les premières années de vie du petit-enfantNew Technologies Supporting the Grandparent Relationship during the Grandchild’s First Years of LifeLas nuevas tecnologías al servicio de la relación con los abuelos durante los primeros años de vida del nietoEnfances, Familles, Générations10.7202/1111237arOnline publication date: 2023
    • Show More Cited By

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media