Social Roles, Interactions and Community Sustainability in Social Q&A Sites: A Resource-based Perspective
Files
Date
2019-01-08
Authors
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
Online tech support communities have become valuable channels for users to seek and provide solutions to specific problems. From the resource exchange perspective, the sustainability of a social system is contingent upon the size of its members as well as their communication activities. To further extend the resource-based model, the current research identifies a variety of social roles in a large tech support Q&A forum and examines longitudinal changes in the community’s structure based on the identification. Moreover, this study also investigates the relationship between the community’s functionality and its traffic. Results suggest that the proportion of unsolved questions negatively impacts the number of future incoming questions and the outcome of a given question is not only dependent on users’ interactions within the discussion, but also on the community activities preceding the question. These observations can help community managers to improve system design and task allocation.
Description
Keywords
Social Networking and Communities, Digital and Social Media, online community sustainability, social Q&A, social resources, soical roles
Citation
Extent
10 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 52nd Hawaii International Conference on System Sciences
Related To (URI)
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Collections
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.