TOUCH Doctor — A Nutrition Control Service System Developed under Living Lab Methodology

Abstract

This paper presents a nutrition control service system, TOUCH Doctor, developed under living lab methodology. In addition to user-driven open innovation, the work on this project was highly interdisciplinary, including contribution from professionals in technology, communication, and medicine. The development of TOUCH Doctor not only depended on the work of engineering and medical experts, but also on the links between the product and its users and cooperating company. The final co-creative innovation, then, was realized through academic, business and industry contribution that could be applied to increase the feasibility of the human-centric service design innovations. Additionally, with collected open data, we also designed web service apps for usability tests to continually improve upon the service provided. The entire user-driven innovation procedure of the development of TOUCH Doctor services, including idea generation, concept evaluation, product development, and final product launch, is presented here in detail.