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On 6 October 1998, [[BT Group|BT]] introduced a new system whereby all the information about the location of the calling telephone was transmitted electronically to the relevant service rather than having to be read out (with the possibility of errors). This system is called EISEC (Enhanced Information Service for Emergency Calls). Before it, the operator had to start the connection to the emergency service control room by stating their own location, then the caller's telephone number, e.g. "Bangor connecting 01248 300 000". It was common for the caller to be confused why the operator was talking to the emergency service, and frequently talked over the operator. Only around half of the emergency authorities have EISEC, although the number is ever increasing.
Although the initial response to all 999 calls is in English, callers who reply in Welsh are transferred to the Bangor control room where the call will be taken by Welsh-speaking operators.<ref>{{cite web |url=https://www.btplc.com/Thegroup/BTUKandWorldwide/BTRegions/Wales/WelshLanguagePolicy/WelshLanguagePolicy.htm |title=Welsh Language Policy |website=BT plc |access-date=11 September 2018}}</ref><ref>{{cite web|url=https://newsroom.bt.com/the-999-service-is-80-years-old-today---and-more-than-48-million-calls-are-handled-from-the-bangor-call-centre-in-north-wales/|title=The 999 service is 80 years old today - and more than 4.8 million calls are handled from the Bangor call centre in North Wales|date=30 June 2017|access-date=
The rooms in which operators work are called operator assistance centres (OACs). There are six BT OACs. The rooms in which emergency response operators work are called [[emergency control centre]]s (ECCs) and are operated by local authorities.
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