This paper examines the link among strategy, skills and learning, based on a supermarket case in ... more This paper examines the link among strategy, skills and learning, based on a supermarket case in the city of Sorocaba. The paper takes learning as beliefs changes that has impact over strategies and argue how the competences are based on customers' value perceptions, the Critical Success Factors (FCS). To take the FCS in this case it using the trade-off matrix to set the preferences for a number of people in a set of variables. The experiment involved the preferences investigation of two hundred customers of a supermarket with relation to seven attributes related to services provision. The research revealed the misalignment between what the company considered competence and what the customers really valorized. The finding starts a learning process with beliefs replace, strategic reorientation and investment in new business competences. Another point to be noted is the use of Trade-off matrix as research technique appropriate to Micro and Small Enterprises due a low cost and also...
The main objective of this work is to build an evidence feeling that the use of betaindicators in... more The main objective of this work is to build an evidence feeling that the use of betaindicators inside of a system of important information elevates the efficiency of the taking-decision mode. It is considered as a type indicator that has the characteristics of a vector and it establish acting strips. The beta-indicators, for a variable, start from optimist, more-probable and pessimist values and define the beta-distribution that adapts to values facilitating the define areas of "normal" and "abnormal" acting leaving of probabilistic beta distribution of the considered variable. The validation of the model in analysis was made on the technical judgment emitted by specialists. For the calculation of specialists concordance was used the proposition (Double Notation Paraconsistent Logic) with the modifications for the context of technical judgment.
This research aimed to investigate the application of SERVQUAL model, the level of gaps inthe ser... more This research aimed to investigate the application of SERVQUAL model, the level of gaps inthe services offered by compounding pharmacies in the cities of Sao Paulo state. We haveworked with a sample of 306 respondents comprised of owners, pharmacists responsible andclients related to fifteen from compounding pharmacies located in Campo Limpo Paulista,Jundiai, Valinhos and Vinhedo. This work sought to assess the extent of gaps relating tocompetitive dysfunction, strategic dysfunction and operational dysfunction, to determinewhich disorders are significant, and what are the results of service provided in relation tocompetitive factors valued by customers. This research has dealt with qualitative andquantitative data, the data collection instrument was a questionnaire validated model asSERVQUAL, published by Parasuraman et al. (1988), aimed at measuring the quality ofservice, consisting of five dimensions: tangibility, reliability, responsiveness, assurance andempathy. The techniques of statistical analysis of nature were expressed in software BioEstatV.05. The results showed that there is a strong adherence of the samples and that thedimension of quality that stood out was the reliability and regarding dysfunctions surveyedindicate a perfect interaction between agents and that there is significant competitivedysfunction.
International Conference on Applied Mathematics, Dec 15, 2008
In this article is presented a stratification of the natural numbers in way to highlight potentia... more In this article is presented a stratification of the natural numbers in way to highlight potential prime numbers. Initially it was done the hexagonal stratification and it is verified that all and any prime number can be written in the form 6a+1 or 6a+5. Then, it was done to the penta-hexagonal stratification and it was observed that all and any prime number can be written as: 30a+1; 30a+7; 30a+13; 30a+19; 30a+11; 30a+17; 30a+23 and 30a+29. All and any prime number can be written in one these ways. With the hexagonal or hexapentagonal stratification becomes easier to identify a potential prime number but. This article interests potentially for all those that are researching primality tests with views to reduce time in the computational algorithms.
This paper examines the utility of the attributes associated with information transfer events for... more This paper examines the utility of the attributes associated with information transfer events for classifying business clusters and understanding their workings. A field survey collected data from diverse actors in six business clusters located in Brazil, including: companies responsible for the development or final assembly of a product or service (central actors); the entity that represents the companies in each business cluster (the administrative body); and the entities seeking to transfer information to the central actors of localities (knowledge agents). We found that differences in the degree of productive complementarity on the part of central actors of business clusters were associated with variance in perceptions of information transfer events that took place in localities. To our knowledge this is the first research which analyzes and classifies business clusters based on dimensions of information transfer which are relevant to the practice of knowledge management.
Purpose– The purpose of the paper is to understand the values perceived and the priorities attrib... more Purpose– The purpose of the paper is to understand the values perceived and the priorities attributed by the managers to four dimensions of information quality associated with meta-information commonly used in the initial selection (scanning) of content by managers: source credibility, comprehensiveness, timeliness, and confidentiality.Design/methodology/approach– The study involved conducting simulations of information selection for decision making with 124 professionals from 11 different companies. The results were analysed with content analysis techniques, nonparametric statistics, and cluster analysis.Findings– Three levels of priority were found in the managers’ information selection process: the credibility and timeliness dimensions were the most highly prioritised, the comprehensiveness dimension was the least prioritised, and the confidentiality dimension occupied an intermediate position. The preferences of the managers are for current information and a well-known source with respect to the timeliness and source credibility dimensions, respectively. Regarding the confidentiality dimension, the preference is for restricted information, valued for the desire to know. For the comprehensiveness dimension, there was no well-defined preference for managers with respect to the quantity of text in a managerial report.Practical implications– The knowledge of priorities and values attributed to the dimensions of information quality is critical for the definition of characteristics to be incorporated into information projects.Originality/value– This study's contribution is related to the process of information selection in a dynamic situation in which little time is available to information analysis.
The increasing quantity of information available to organizations requires attention to the infor... more The increasing quantity of information available to organizations requires attention to the information selection process by managers. The evaluative judgment in the psychology of decision making associates the value of information with its characteristics, which are known as the dimensions of information quality. The goal of the study is to understand the values perceived and the priorities attributed by the managers to four dimensions of information quality: source credibility, comprehensiveness, timeliness, and confidentiality. The field study involved simulations conducted with 124 managers of multinational organizations. The results were analyzed with content analysis techniques, nonparametric statistics, and cluster analysis. Three levels of priority were found in the information selection process of the managers: the credibility and timeliness dimensions were the most highly prioritized, the comprehensiveness dimension was the least prioritized, and the confidentiality dimension occupied an interme...
Despite wide diffusion and usage of structural cont ingency theory there has been little critical... more Despite wide diffusion and usage of structural cont ingency theory there has been little critical reflection around the way that new theories derived from this paradigm are developed and applied. In order to better understand the variatio n in the underlying logical constructs of contingency theories, we propose two typologies whi ch summarize work in the area. The first is derived from three sets of attributes which we o bserve in contingency research: context, structure and performance. The second is derived f rom different configurations of interactions among these three attributes. Our typ ologies seek to aid researchers to understand and catalogue variance in contingency th eories and ultimately to build more effective theory based on the context being studied
This paper examines the link among strategy, skills and learning, based on a supermarket case in ... more This paper examines the link among strategy, skills and learning, based on a supermarket case in the city of Sorocaba. The paper takes learning as beliefs changes that has impact over strategies and argue how the competences are based on customers' value perceptions, the Critical Success Factors (FCS). To take the FCS in this case it using the trade-off matrix to set the preferences for a number of people in a set of variables. The experiment involved the preferences investigation of two hundred customers of a supermarket with relation to seven attributes related to services provision. The research revealed the misalignment between what the company considered competence and what the customers really valorized. The finding starts a learning process with beliefs replace, strategic reorientation and investment in new business competences. Another point to be noted is the use of Trade-off matrix as research technique appropriate to Micro and Small Enterprises due a low cost and also...
The main objective of this work is to build an evidence feeling that the use of betaindicators in... more The main objective of this work is to build an evidence feeling that the use of betaindicators inside of a system of important information elevates the efficiency of the taking-decision mode. It is considered as a type indicator that has the characteristics of a vector and it establish acting strips. The beta-indicators, for a variable, start from optimist, more-probable and pessimist values and define the beta-distribution that adapts to values facilitating the define areas of "normal" and "abnormal" acting leaving of probabilistic beta distribution of the considered variable. The validation of the model in analysis was made on the technical judgment emitted by specialists. For the calculation of specialists concordance was used the proposition (Double Notation Paraconsistent Logic) with the modifications for the context of technical judgment.
This research aimed to investigate the application of SERVQUAL model, the level of gaps inthe ser... more This research aimed to investigate the application of SERVQUAL model, the level of gaps inthe services offered by compounding pharmacies in the cities of Sao Paulo state. We haveworked with a sample of 306 respondents comprised of owners, pharmacists responsible andclients related to fifteen from compounding pharmacies located in Campo Limpo Paulista,Jundiai, Valinhos and Vinhedo. This work sought to assess the extent of gaps relating tocompetitive dysfunction, strategic dysfunction and operational dysfunction, to determinewhich disorders are significant, and what are the results of service provided in relation tocompetitive factors valued by customers. This research has dealt with qualitative andquantitative data, the data collection instrument was a questionnaire validated model asSERVQUAL, published by Parasuraman et al. (1988), aimed at measuring the quality ofservice, consisting of five dimensions: tangibility, reliability, responsiveness, assurance andempathy. The techniques of statistical analysis of nature were expressed in software BioEstatV.05. The results showed that there is a strong adherence of the samples and that thedimension of quality that stood out was the reliability and regarding dysfunctions surveyedindicate a perfect interaction between agents and that there is significant competitivedysfunction.
International Conference on Applied Mathematics, Dec 15, 2008
In this article is presented a stratification of the natural numbers in way to highlight potentia... more In this article is presented a stratification of the natural numbers in way to highlight potential prime numbers. Initially it was done the hexagonal stratification and it is verified that all and any prime number can be written in the form 6a+1 or 6a+5. Then, it was done to the penta-hexagonal stratification and it was observed that all and any prime number can be written as: 30a+1; 30a+7; 30a+13; 30a+19; 30a+11; 30a+17; 30a+23 and 30a+29. All and any prime number can be written in one these ways. With the hexagonal or hexapentagonal stratification becomes easier to identify a potential prime number but. This article interests potentially for all those that are researching primality tests with views to reduce time in the computational algorithms.
This paper examines the utility of the attributes associated with information transfer events for... more This paper examines the utility of the attributes associated with information transfer events for classifying business clusters and understanding their workings. A field survey collected data from diverse actors in six business clusters located in Brazil, including: companies responsible for the development or final assembly of a product or service (central actors); the entity that represents the companies in each business cluster (the administrative body); and the entities seeking to transfer information to the central actors of localities (knowledge agents). We found that differences in the degree of productive complementarity on the part of central actors of business clusters were associated with variance in perceptions of information transfer events that took place in localities. To our knowledge this is the first research which analyzes and classifies business clusters based on dimensions of information transfer which are relevant to the practice of knowledge management.
Purpose– The purpose of the paper is to understand the values perceived and the priorities attrib... more Purpose– The purpose of the paper is to understand the values perceived and the priorities attributed by the managers to four dimensions of information quality associated with meta-information commonly used in the initial selection (scanning) of content by managers: source credibility, comprehensiveness, timeliness, and confidentiality.Design/methodology/approach– The study involved conducting simulations of information selection for decision making with 124 professionals from 11 different companies. The results were analysed with content analysis techniques, nonparametric statistics, and cluster analysis.Findings– Three levels of priority were found in the managers’ information selection process: the credibility and timeliness dimensions were the most highly prioritised, the comprehensiveness dimension was the least prioritised, and the confidentiality dimension occupied an intermediate position. The preferences of the managers are for current information and a well-known source with respect to the timeliness and source credibility dimensions, respectively. Regarding the confidentiality dimension, the preference is for restricted information, valued for the desire to know. For the comprehensiveness dimension, there was no well-defined preference for managers with respect to the quantity of text in a managerial report.Practical implications– The knowledge of priorities and values attributed to the dimensions of information quality is critical for the definition of characteristics to be incorporated into information projects.Originality/value– This study's contribution is related to the process of information selection in a dynamic situation in which little time is available to information analysis.
The increasing quantity of information available to organizations requires attention to the infor... more The increasing quantity of information available to organizations requires attention to the information selection process by managers. The evaluative judgment in the psychology of decision making associates the value of information with its characteristics, which are known as the dimensions of information quality. The goal of the study is to understand the values perceived and the priorities attributed by the managers to four dimensions of information quality: source credibility, comprehensiveness, timeliness, and confidentiality. The field study involved simulations conducted with 124 managers of multinational organizations. The results were analyzed with content analysis techniques, nonparametric statistics, and cluster analysis. Three levels of priority were found in the information selection process of the managers: the credibility and timeliness dimensions were the most highly prioritized, the comprehensiveness dimension was the least prioritized, and the confidentiality dimension occupied an interme...
Despite wide diffusion and usage of structural cont ingency theory there has been little critical... more Despite wide diffusion and usage of structural cont ingency theory there has been little critical reflection around the way that new theories derived from this paradigm are developed and applied. In order to better understand the variatio n in the underlying logical constructs of contingency theories, we propose two typologies whi ch summarize work in the area. The first is derived from three sets of attributes which we o bserve in contingency research: context, structure and performance. The second is derived f rom different configurations of interactions among these three attributes. Our typ ologies seek to aid researchers to understand and catalogue variance in contingency th eories and ultimately to build more effective theory based on the context being studied
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